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Registration Sign-In error in Photo and Publisher (split - Registration Timeout)

PaulEC
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PaulEC

PaulEC

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I'm having a problem with all three apps. Similar to above, but saying "Timeout while waiting for registration service "ready" notification".

Tried changing the language, makes no difference.

APhoto also crashed while trying to register.

Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 : Windows 10 Home
Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad

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Patrick Connor

Patrick Connor

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@DanG

PaulEC must have a different issue, you may want to split his post off.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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Alfred

Alfred

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12 minutes ago, PaulEC said:

Similar to above, but saying "Timeout while waiting for registration service "ready" notification".

 

10 minutes ago, Patrick Connor said:

@DanG

PaulEC must have a different issue, you may want to split his post off.

The error message quoted by @PaulEC is the one (reproduced below) that I got earlier in AD 1.9 on iPad. It’s working correctly for me now.C7C86373-00A3-46E2-B102-4BA425977BC2.thumb.png.4aaf0c64902860eddf38df8c24c6f66c.png

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 15.7.3 (iPad Air 2)

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DanG

DanG

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Hi @PaulEC,

Thanks for reporting this, I've got a couple of quick questions for you:

  1. What Operating System are you using?
  2. What's your default browser?
  3. Do you have any firewalls etc. set up?

Also, would you mind uploading the crash report from the Photo crash here?

Thanks a lot

Dan

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PaulEC

PaulEC

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1. Windows 10 (with latest updates)

2. Chrome

3. I do have Norton 360 installed which has a firewall, but I've tried disabling it and I still can't sign-in.

 

Files uploaded, as requested.

Thanks for your help.

Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 : Windows 10 Home
Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad

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DanG

DanG

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Thanks @PaulEC,

Sorry, but I've got another few questions for you (we've done some investigating and have narrowed it down but that's just revealed the need for more information!)

  1. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
  2. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

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PaulEC

PaulEC

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11 hours ago, DanG said:

Thanks @PaulEC,

Sorry, but I've got another few questions for you (we've done some investigating and have narrowed it down but that's just revealed the need for more information!)

  1. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
  2. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

1. Microsoft Store version 12011.1001.1.0 

2. Runtime Broker version 10.0.19041.746

Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 : Windows 10 Home
Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad

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DanG

DanG

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Thanks for everybody's help with this. We're still looking into it and have a couple more questions:

Firstly, @Arlen Keshabyan, would you mind answering the following:

  1. Did you purchase the app from the Microsoft Store?
  2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
  3. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Secondly, for everybody in this thread, are you running any anti-virus software? If so, what is it?

Thanks in advance

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Arlen Keshabyan

Arlen Keshabyan

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3 hours ago, DanG said:

Thanks for everybody's help with this. We're still looking into it and have a couple more questions:

Firstly, @Arlen Keshabyan, would you mind answering the following:

  1. Did you purchase the app from the Microsoft Store?
  2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
  3. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Secondly, for everybody in this thread, are you running any anti-virus software? If so, what is it?

Thanks in advance

Of course!

  1. Yes, I did. I purchased the app from the Microsoft Store.
  2. The Microsoft Store version is 12011.1001.1.0
  3. The RuntimeBroker version is 10.0.19041.746

I don't use any third-party anti-virus software except for the built-in Microsoft Windows Defender one.

Also, please note, when the hardware acceleration is enabled in any Affinity app settings, the overall performance feels laggy. I use the NVIDIA ASUS Strix 3090 graphics card with the latest video drivers installed.

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Stagea

Stagea

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Posted (edited)

I get the same error as Arlen Keshabyan. 

  1. Did you purchase the app from the Microsoft Store? Yes.
  2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? Version 12011.1001.1.0
  3. What's the version number of c:\windows\system32\RuntimeBroker.exe? 10.0.19041.76

Windows Version is 10.0.19042 Build 19042

 

Edited by Stagea
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PaulEC

PaulEC

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15 hours ago, DanG said:

Secondly, for everybody in this thread, are you running any anti-virus software? If so, what is it?

Norton 360 

Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 : Windows 10 Home
Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad

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GOL

GOL

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Same problem registering. No virus SW except built-in windows. Newest updated Windows. 

Enhetsnavn    LAPTOP-LLVB56GS
Prosessor    Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz   2.30 GHz
Installert RAM    16,0 GB (15,8 GB brukbar)
Enhets-ID    5B8F65CF-C76F-4AEC-9008-0E30BD551D28
Produkt-ID    00330-52453-09542-AAOEM
Systemtype    64-biters operativsystem, x64-basert prosessor
Penn og berøring    Støtte for berøring med 10 berøringspunkter
 

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PaulEC

PaulEC

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20 hours ago, Marco Kulczyk said:

I deactivated the AntiVir (Norton) and start to try to register. Same error.

I tried deactivating Norton as well, and, like you, it made no difference!

Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 : Windows 10 Home
Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad

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ReneFL

ReneFL

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@DanG: I have the same error message as Arlen Keshabyan for Windows. I was able to register my copies of Photo and Designer on my Mac on the same network.
 

  1. Did you purchase the app from the Microsoft Store? Yes.
  2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? Version 12011.1001.1.0
  3. What's the version number of c:\windows\system32\RuntimeBroker.exe? 10.0.19041.746

Windows Version is 10 Build 19041.746

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walt.farrell

walt.farrell

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32 minutes ago, Marco Kulczyk said:

Is there already help / solution?

Possibly this one?
 

 

-- Walt

Desktop:  Windows 11 Home, version 22H2 (22621.1413) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.2728) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.0.4  and 2.1.0.1732 beta/ Affinity Designer 1.10.6 (.1665)  and 2.0.4  and 2.1.0.1732 beta / Affinity Publisher 1.10.6 (.1665)  and 2.0.4  and 2.1.0.1732 beta
iPad Pro M1, 12.9", iPadOS 16.3.1, Apple Pencil 2, Magic Keyboard
      Affinity Photo 1.10.7 and 2.0.4 and 2.1.0.1732 beta/ Affinity Designer 1.10.7 and 2.0.4 and 2.1.0.1732 beta/ Affinity Publisher 2.0.4 and 2.1.0.1732 beta

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