Tarthur Posted February 4, 2021 Share Posted February 4, 2021 Since the latest update every time I try to export to PDF Publisher crashes - help please! Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 4, 2021 Staff Share Posted February 4, 2021 @Tarthur Are you on 1.9? Do is happen with a blank document? If not, can you upload the file you are exporting here? Are you using any specific export settings or not getting that far? Thanks Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Tarthur Posted February 5, 2021 Author Share Posted February 5, 2021 Not getting that far each time I try I get the export menu and then it crashes. File attached, I hope you can sort it we are due to publish in a week or two Thanks Link to comment Share on other sites More sharing options...
Tarthur Posted February 5, 2021 Author Share Posted February 5, 2021 Sorry yes on 1.9 Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 5, 2021 Staff Share Posted February 5, 2021 This file errors on export for me if I export to certain presets, but I'm not getting a crash Can you upload the crash report that is generated? Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Tarthur Posted February 5, 2021 Author Share Posted February 5, 2021 Sorry there is no crash report that I can see. Publisher closes down completely when I try to export to PDF. If there is a way of seeing a crash report I don't know it I'm afraid Link to comment Share on other sites More sharing options...
Tarthur Posted February 9, 2021 Author Share Posted February 9, 2021 Sorry there is no crash report that I can see. Publisher closes down completely when I try to export to PDF. If there is a way of seeing a crash report I don't know it I'm afraid Any news on this one yet? Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 11, 2021 Staff Share Posted February 11, 2021 Hi @Tarthur, We are still trying to reproduce this, how many linked resources do you have in the document? If you try and re-link them (replace them with themselves) does it allow you to export? We have a new beta here, and i'm also curious if you find the behavior any better in this beta. Thanks Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Tarthur Posted February 11, 2021 Author Share Posted February 11, 2021 Sorry there is no crash report that I can see. Publisher closes down completely when I try to export to PDF. If there is a way of seeing a crash report I don't know it I'm afraid Any news on this one yet? Thanks for trying, I have already tried that no joy, however I have completely rebuilt the file from scratch and it appears OK now, a long job but I felt I had no choice with the closing date rapidly approaching. One other thing, does anyone else have problems with the new version stalling and/or crashing. I do. All MS Windows software is up to date and it is becoming really annoying. It did not happen with the previous version Link to comment Share on other sites More sharing options...
garrettm30 Posted February 11, 2021 Share Posted February 11, 2021 5 hours ago, Tarthur said: MS Windows software is up to date MS Windows? I think we have been assuming you were on a Mac, since you posted in the Mac forum. Please confirm which system you are on. Link to comment Share on other sites More sharing options...
Tarthur Posted February 12, 2021 Author Share Posted February 12, 2021 Sorry there is no crash report that I can see. Publisher closes down completely when I try to export to PDF. If there is a way of seeing a crash report I don't know it I'm afraid Any news on this one yet? Thanks for trying, I have already tried that no joy, however I have completely rebuilt the file from scratch and it appears OK now, a long job but I felt I had no choice with the closing date rapidly approaching. One other thing, does anyone else have problems with the new version stalling and/or crashing. I do. All MS Windows software is up to date and it is becoming really annoying. It did not happen with the previous version Yes I'm on MS Windows Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 12, 2021 Staff Share Posted February 12, 2021 If you navigate to the %AppData%\Roaming\Affinity\Publisher\1.0 folder on Windows the crash reports are located in the crash reports folder, if you could attach the most recent here it might shed some light. There's a bug in 1.9.0 where the paragraph panel can cause slowdowns, so the stalling you are seeing may be related to that, you can try hiding that panel or the 1.9.1 beta we have released that has a fix for this in (I don't think it will fix the crash on export bug you are encountering however) Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Tarthur Posted February 12, 2021 Author Share Posted February 12, 2021 Sorry there is no crash report that I can see. Publisher closes down completely when I try to export to PDF. If there is a way of seeing a crash report I don't know it I'm afraid Any news on this one yet? Thanks for trying, I have already tried that no joy, however I have completely rebuilt the file from scratch and it appears OK now, a long job but I felt I had no choice with the closing date rapidly approaching. One other thing, does anyone else have problems with the new version stalling and/or crashing. I do. All MS Windows software is up to date and it is becoming really annoying. It did not happen with the previous version Thanks the crash report should be attached, 520ce62c-cbaa-4982-a369-8981d02c2cc7.dmp Link to comment Share on other sites More sharing options...
Tarthur Posted February 15, 2021 Author Share Posted February 15, 2021 Can I uninstall 1.9 and go back to the previous version? I had no problems then. It is still happening and I cannot export to PDF for printing Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 16, 2021 Staff Share Posted February 16, 2021 The older builds are here. I believe the issue is related to one of the linked PDFs (it's a bug, but that's why I can't reproduce it with your file as i don't have those). I suspect if you re-linked them (replaced them with themselves) it would prevent the crashing. I'm investigating the reports we've had of this. Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Tarthur Posted February 17, 2021 Author Share Posted February 17, 2021 Can I uninstall 1.9 and go back to the previous version? I had no problems then. It is still happening and I cannot export to PDF for printing Thanks, at last I've got it sorted but I couldn't have done it without your help. Very grateful. Clearly one of the PDF's was corrupt and but deleting and reinstating them it cleared the problem Thanks again Link to comment Share on other sites More sharing options...
Adriandw Posted February 17, 2021 Share Posted February 17, 2021 Publisher 1.9.1.952 doesn't crash but gives an error trying to export a PDF. This is a 56 page document created from an IDML file exported from InDesign, with 68 linked images (mainly TIFs). It includes some large tables which InDesign splits across pages, a feature I haven't found int Affinity Publisher. So I've had to do some work around to the tables, but otherwise the file is pretty much as imported from IDML. The released version of Publisher 1.9 handles the export fine. The Beta never completes the export phase where it calculates the estimated PDF size, but if you try to do the export anyway, you get this error popup: Link to comment Share on other sites More sharing options...
Adriandw Posted February 21, 2021 Share Posted February 21, 2021 Still crashing on PDF export of a different file with Beta 1.9.1.967 Release level publisher 1.9 is fine. Link to comment Share on other sites More sharing options...
Tarthur Posted February 21, 2021 Author Share Posted February 21, 2021 By deleting and replacing all of the imported PDF's the problem was resolved. I hope!! Link to comment Share on other sites More sharing options...
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