Server Error For Login to Acount

[Move Along People]

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[SFurniss]

@haakoo If you can email affinity@serif.com we can look into this for you. 

[Alfred]

Same happening here on iPad. The web browser sign-in works as expected.

[Alfred]

11 minutes ago, SFurniss said:

If you can email affinity@serif.com we can look into this for you.

Done!

Edit: Similar reports found here, here and here.

[voitek]

Change language in Edit>Preferences>General and it will let you login afterwards. 

[Move Along People]

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[Joachim_L]

The reason for this must not be the language, because I signed in (in this order) without a problem: APu = English, AP = German, AD = English.

[voitek]

I had to "change" the language in all 3 apps from English to English to get login to work.

It doesn't have to be connected to Laungage but it's probably because changing language forces the app to restart.

[Alfred]

Just now, haakoo said:

It indeed does but shouldn't the program default to English if one doesn't set any other.

I think it should default to your OS language, but changing to English worked for me (and changing back to ‘Default’, logging out and logging in again still worked).

[Move Along People]

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[Alfred]

1 minute ago, voitek said:

it's probably because changing language forces the app to restart

The iPad apps don’t restart but changing the language still works.

[Joachim_L]

2 minutes ago, haakoo said:

But you chose one after installing?

No, signed in with the used language from preferences.

 

[Move Along People]

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[Joachim_L]

2 minutes ago, haakoo said:

So you have had it set in the 1.8 version and didn't ctrl+runup after install?

Correct.

[DanG]

Thanks everyone for these reports. We had an issue processing registrations for certain locales, however this has now been resolved.

Thanks again

[mauarg]

I tried multiple times and I get the same error. Also tried to change language and nothing...

[Fietefietsen]

Got the same problem, after installing Windows 11 and installing Designer, Photo and Publisher it won't let me login in Programmes..

[Dan C]

Hi @Fietefietsen,

Please close the Affinity apps, then right-click on the icons and select Run as Administrator. You should find you're now able to register the applications once they open.

I hope this helps

[Fietefietsen]

42 minutes ago, Dan C said:

Hi @Fietefietsen,

Please close the Affinity apps, then right-click on the icons and select Run as Administrator. You should find you're now able to register the applications once they open.

I hope this helps

Thx, that worked.