Jump to content
You must now use your email address to sign in [click for more info] ×

[Solved]Apps registered on the wrong mail address


Recommended Posts

Sounds strange. For testing purposes I installed the betas (registered on company account) on my personal laptop I am allowed to use at work. Now I bought all three apps also for private use. To my surprise, there was no place for adding the product key. How to change the address to my private mail address?

TIA

----------
Windows 10 / 11, Complete Suite Retail and Beta

Link to comment
Share on other sites

Welcome to the Serif Affinity forums, @joe_l.

Where did you purchase? If it was from the Mac App Store or the Microsoft Store then you do not have a product key, as the purchase is tied to your Apple or Windows ID.

If you did purchase from the Affinity Store, then you would get a product key. However, using the betas is restricted to users who own the retail version, and usually requires installation of the retail version first. (Though there is the possibility of entering the retail product key to validate the beta most users do not do that.)

If you had a retail version installed before, then it is possible that you're using the license left over from that, especially if it was an Affinity Store purchase. In that case, this FAQ may be useful:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

Link to comment
Share on other sites

I bought the applications from the Affinity store. The betas were installed without the retail version installed. I just typed in key from the retail version when asked for it.

----------
Windows 10 / 11, Complete Suite Retail and Beta

Link to comment
Share on other sites

You're welcome. Thanks for letting us know.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.