joe_l Posted February 3, 2021 Share Posted February 3, 2021 Sounds strange. For testing purposes I installed the betas (registered on company account) on my personal laptop I am allowed to use at work. Now I bought all three apps also for private use. To my surprise, there was no place for adding the product key. How to change the address to my private mail address? TIA Quote ---------- Windows 10 / 11, Complete Suite Retail and Beta Link to comment Share on other sites More sharing options...
walt.farrell Posted February 3, 2021 Share Posted February 3, 2021 Welcome to the Serif Affinity forums, @joe_l. Where did you purchase? If it was from the Mac App Store or the Microsoft Store then you do not have a product key, as the purchase is tied to your Apple or Windows ID. If you did purchase from the Affinity Store, then you would get a product key. However, using the betas is restricted to users who own the retail version, and usually requires installation of the retail version first. (Though there is the possibility of entering the retail product key to validate the beta most users do not do that.) If you had a retail version installed before, then it is possible that you're using the license left over from that, especially if it was an Affinity Store purchase. In that case, this FAQ may be useful: StevenS 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
joe_l Posted February 3, 2021 Author Share Posted February 3, 2021 I bought the applications from the Affinity store. The betas were installed without the retail version installed. I just typed in key from the retail version when asked for it. Quote ---------- Windows 10 / 11, Complete Suite Retail and Beta Link to comment Share on other sites More sharing options...
joe_l Posted February 3, 2021 Author Share Posted February 3, 2021 Solved. Uninstalled the betas and removed all license.xml. Thx for your assistance @walt.farrell. StevenS 1 Quote ---------- Windows 10 / 11, Complete Suite Retail and Beta Link to comment Share on other sites More sharing options...
walt.farrell Posted February 3, 2021 Share Posted February 3, 2021 You're welcome. Thanks for letting us know. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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