SwiftSins Posted February 2, 2021 Share Posted February 2, 2021 Hi, Since I have not received any helpful information from affinityorders@serif.com after submitting several requests about my order I am forced to post here. Its about order BYWKZBNL8T: I bought both the Photo and Designer workbook, but thus far I have only received the Photo workbook and I have been waiting for over a month. The order status on my account page says order completed but its not! So I gotten pretty worried if and submitted a mail to the order mail then after a week seeing a response that says it takes longer but not how things are with my order, so after that weekn I send another email with 0 response and the same the week after that. Though I do not mind it taking time but atleast have the decency to respond or inform people of what is the matter. My thanks. Robbin Groeneveld Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted February 2, 2021 Staff Share Posted February 2, 2021 @SwiftSins Apologies for the delay. Our orders team are currently exceptionally busy. I have spoken to someone on the team and they will jump your email to the front of the queue. I've closed your duplicate email. Quote Link to comment Share on other sites More sharing options...
SwiftSins Posted February 2, 2021 Author Share Posted February 2, 2021 Ty so much you made my day! My regards, Robbin SFurniss 1 Quote Link to comment Share on other sites More sharing options...
Dario_S Posted February 3, 2021 Share Posted February 3, 2021 On 2/2/2021 at 4:37 PM, SFurniss said: @SwiftSins Apologies for the delay. Our orders team are currently exceptionally busy. I have spoken to someone on the team and they will jump your email to the front of the queue. I've closed your duplicate email. Any clues perhaps should I simply give up any hope of receiving the Photo Workbook ordered almost 9 weeks ago? I mean if it's a major holdup then it would be perhaps better to simply cancel and ask for a refund and give up as this is becoming rather pointless with no timely communication from Affinity at all. I did receive an email from the orders team promising shipment "within 14 days or so", but that was again well over a month ago, at the beginning of January. I know about covid, brexit, customs delays and them being busy but the communication efforts are still a major failure. Being new to Affinity this is rather disappointing. Quote Link to comment Share on other sites More sharing options...
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