PhotoFun Posted February 2, 2021 Share Posted February 2, 2021 I've been having a problem on Affinity Photo on my Windows machine. Usually when I am moving a slider (this can be in the Develop or Photo Persona, the screen will go blank and Windows will reboot. I'm running Affinity Photo 1.8.5.703 on Windows 10 v20H2. The machine is a Ryzen 3400G home built on an MSI B450I Gaming motherboard, 32GB RAM, and I've updated the BIOS and all drivers. I'm using the 3400G's integrated Vega 11 graphics. No other program has ever crashed this machine: MS Office/Word/Excel, Firefox, Chrome, Brave, Luminar 2018, DXO Photolab, Oracle Virtualbox. Anybody have any ideas? It seems confined to AF. It happens probably once every 1-3 editing sessions - often enough that it is very aggravating and I have to save often or lose my edits. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 2, 2021 Share Posted February 2, 2021 The Affinity applications cannot directly crash Windows, as they run in user mode. It would require a driver issue or a hardware issue, which could be triggered by something correct but unique that the application does. What does the Windows event log show happening before the reboot? Do you get a bluescreen? If so, what is th error message it displays? PaulAffinity and Chris B 2 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
jchrisj Posted February 4, 2021 Share Posted February 4, 2021 I've just updated to the new 1.9 version which I hoped would resolve the problem with processing CR3 files however when I attempt to open a CR3 file I get bounced out of the software. Quote Link to comment Share on other sites More sharing options...
caubeyron Posted February 4, 2021 Share Posted February 4, 2021 Anybody else experiencing problems with new version 1.9? Very slow and Affinity not responding happened after new installation. Closed PC, reopened, reopened Affinity and again very slow. Never been as slow as this. Quote Link to comment Share on other sites More sharing options...
Ron P. Posted February 4, 2021 Share Posted February 4, 2021 2 hours ago, jchrisj said: I've just updated to the new 1.9 version which I hoped would resolve the problem with processing CR3 files however when I attempt to open a CR3 file I get bounced out of the software. Hi, what Canon model are you shooting with? If possible could you upload a CR3 file to better help troubleshoot this? Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
Subclavius Posted February 4, 2021 Share Posted February 4, 2021 Hello @caubeyron, It appears from other threads that the incorporation of OpenCL into 1.9 may possibly be causing performance issues. You can turn it off via Edit > Preferences > Performance and uncheck Hardware Acceleration. APhoto will restart when you close the dialog. I have done this myself due to slow performance and it has resolved. caubeyron 1 Quote Link to comment Share on other sites More sharing options...
Carsten Wieczorrek Posted February 4, 2021 Share Posted February 4, 2021 Hello, I installed 1.9 this evening. This was a bad mistake: application runs extremely slow and crashes every time trying to open a Sony RAW. No chance to work with it. How can I restore the last stable version? I am running on a Windows-10 machine. Never had problems with the old version. Sincerely Carsten Wieczorrek Quote Link to comment Share on other sites More sharing options...
artofmtl Posted February 4, 2021 Share Posted February 4, 2021 35 minutes ago, Subclavius said: Hello @caubeyron, It appears from other threads that the incorporation of OpenCL into 1.9 may possibly be causing performance issues. You can turn it off via Edit > Preferences > Performance and uncheck Hardware Acceleration. APhoto will restart when you close the dialog. I have done this myself due to slow performance and it has resolved. Every time I was opening a Raw file Affinity Photo would crash. I uncheck Hardware Acceleration and now everything is fine. I guess my video card (GForce GTX 1060) is not compatible.. mmoody8546 1 Quote Link to comment Share on other sites More sharing options...
Carsten Wieczorrek Posted February 4, 2021 Share Posted February 4, 2021 Hello, "You can turn it off via Edit > Preferences > Performance and uncheck Hardware Acceleration. " Seems to work, I will check tomorrow. And my PC has a Geforce GTX. Thanks Carsten Quote Link to comment Share on other sites More sharing options...
rkraft Posted February 4, 2021 Share Posted February 4, 2021 21 minutes ago, Carsten Wieczorrek said: Hello, "You can turn it off via Edit > Preferences > Performance and uncheck Hardware Acceleration. " Seems to work, I will check tomorrow. And my PC has a Geforce GTX. Thanks Carsten That worked for me, too! Quote Link to comment Share on other sites More sharing options...
Subclavius Posted February 5, 2021 Share Posted February 5, 2021 16 hours ago, artofmtl said: Every time I was opening a Raw file Affinity Photo would crash. I uncheck Hardware Acceleration and now everything is fine. I guess my video card (GForce GTX 1060) is not compatible.. @artofmtl, I don't think it is the case your video card is "incompatible". What was apparent in the beta testing forum was that the hardware acceleration is sometimes sensitive to the hardware being used. My advice would be to ensure that you are using the latest drivers. I would guess that the Affinity Team are looking at this one closely Quote Link to comment Share on other sites More sharing options...
artofmtl Posted February 5, 2021 Share Posted February 5, 2021 5 hours ago, Subclavius said: @artofmtl, I don't think it is the case your video card is "incompatible". What was apparent in the beta testing forum was that the hardware acceleration is sometimes sensitive to the hardware being used. My advice would be to ensure that you are using the latest drivers. I would guess that the Affinity Team are looking at this one closely Thank you for your comments. Yesterday I installed the last drivers before installing Photo. Look at my new post Windows Enable OpenCL Hardware Acceleration because today its working. Quote Link to comment Share on other sites More sharing options...
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