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Will not restart after Lockup needs reboot


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New beta does same as released version, if release version locks up (regularly locks up on different documents) then restarting app just goes to grey screen and does not get to studio or toolbars.

Needs reboot to start, same with this beta, would not run without restart after release version lock-up. Been happening for a few weeks and I have been hoping beta may have fixed problem

Lenovo X1 Yoga with all windows updates

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4 minutes ago, KevinG said:

How do I start publisher without opening recent files?

  1. Press the Ctrl key and keep it pressed until step 4.
  2. Click the application icon to start the application.
  3. Watch for a Clear User Defaults dialog. You may need to look in the Windows Taskbar and wait for the application icon to show up then click on it.
  4. Once the Clear User Defaults dialog shows up, release the Ctrl key.
  5. Leave "Don't restore windows and documents" checked, and uncheck everything else.
  6. Press Clear.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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There's something else on going on on your PC. Affinity is not the only app hanging. 

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Even the build-in windows explorer is affected by the same issue: 

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Try creating a new user account and see if that's any better. Failing that, I'm afraid there's not much we can do, as it appears to be a system-wide issue and not an Affinity issue. 

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On 2/23/2021 at 9:31 PM, walt.farrell said:
  1. Press the Ctrl key and keep it pressed until step 4.
  2. Click the application icon to start the application.
  3. Watch for a Clear User Defaults dialog. You may need to look in the Windows Taskbar and wait for the application icon to show up then click on it.
  4. Once the Clear User Defaults dialog shows up, release the Ctrl key.
  5. Leave "Don't restore windows and documents" checked, and uncheck everything else.
  6. Press Clear.

Walt has already answered your question.

We have had an update yesterday (1.9.1) so you should be using that instead of the beta. Regardless, as mentioned above, you have a bigger problem going on on your PC causing apps to become unresponsive / crash. Try disabling your antivirus, see if it's better. If not, I suggest you get in touch with Microsoft Support and see what they say. You have a report ID for your explorer.exe hang/crash which they are responsible for. 

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