Jbron Posted January 30, 2021 Share Posted January 30, 2021 Hello, I have been working in Affinity Design and created a few files pdf as well as saving af design layer. When i go back to re-open the design an error message pops up saying that the file is not supported. This hasn't happened to my other designs so not sure what has happened. I have the latest version of the Affinity Designer. Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 4, 2021 Staff Share Posted February 4, 2021 Hi @Jbron and Welcome to the Forums, Could you either attach one of your .afdesign files to a reply or uploading them to our Dropbox here. Also where was the file saved to, was it a network drive, Cloud Storage, external drive or locally? Quote Link to comment Share on other sites More sharing options...
Jbron Posted February 7, 2021 Author Share Posted February 7, 2021 Hi, I have upload the files i am having trouble opening into the dropbox. These are all saved on an external drive. Thanks Quote Link to comment Share on other sites More sharing options...
Karen G Posted February 7, 2021 Share Posted February 7, 2021 I have the same problem. I modified a pattern with layers - spent an hour doing it and went to save it - and it saved it with all the layers still there. I know it is an operator error - but would appreciate a way to do this. Also tried to save it to my One Drive and it is not supported when I tried to open it. Either way - it is not working. Thank you Quote Link to comment Share on other sites More sharing options...
TonyTaibi Posted June 5, 2021 Share Posted June 5, 2021 I'm having the same issue...I can get a PDF parts manual to open in Designer....says its not supported. How can I fix this issue? Thanks Tony BC14G Parts Manual - from manualzz site.pdf Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 5, 2021 Share Posted June 5, 2021 8 minutes ago, TonyTaibi said: I'm having the same issue...I can get a PDF parts manual to open in Designer....says its not supported. How can I fix this issue? Your file is broken in some way, as even Acrobat Reader DC can't open it: However, PDF-XChange Editor can open it. And if I then resave it, Designer can open the resaved version: BC14G Parts Manual - from manualzz site.pdf Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
TonyTaibi Posted June 5, 2021 Share Posted June 5, 2021 HI Walt- Thanks for responding...can I download the Xchange editor? Quote Link to comment Share on other sites More sharing options...
TonyTaibi Posted June 5, 2021 Share Posted June 5, 2021 FYI: the version of the PDF you sent doesn't open for me in designer Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 5, 2021 Share Posted June 5, 2021 1 minute ago, TonyTaibi said: FYI: the version of the PDF you sent doesn't open for me in designer Interesting. I was probably trying with the 1.9.4 beta, but I'm not sure whether that would matter. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
walt.farrell Posted June 5, 2021 Share Posted June 5, 2021 13 minutes ago, TonyTaibi said: can I download the Xchange editor? https://www.tracker-software.com/product/pdf-xchange-editor Note that there is a free version, which is what I use. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
TonyTaibi Posted June 5, 2021 Share Posted June 5, 2021 is the xchanger the best option to all me to read in designer? cause I'm not clear on using the 1.9.9.4 beta option? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 5, 2021 Share Posted June 5, 2021 13 minutes ago, TonyTaibi said: is the xchanger the best option to all me to read in designer? cause I'm not clear on using the 1.9.9.4 beta option? I've no idea if it's the best way. Probably better would be to get the creator to fix the PDF files they're generating. If you contacted them and pointed out that Adobe Acrobat Reader can't process them maybe they'll fix it for you. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Old Bruce Posted June 5, 2021 Share Posted June 5, 2021 2 hours ago, TonyTaibi said: I'm having the same issue...I can get a PDF parts manual to open in Designer....says its not supported.BC14G Parts Manual - from manualzz site.pdf 1.43 MB · 1 download For what it is worth I checked with Preview (Apple's default free PDF viewer) and that opened the file fine, Designer didn't. I exported the file as a PDF from Preview and that version opened fine in designer. BC14G Parts Manual .pdf Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
R C-R Posted June 5, 2021 Share Posted June 5, 2021 2 hours ago, Old Bruce said: For what it is worth I checked with Preview (Apple's default free PDF viewer) and that opened the file fine, Designer didn't. I exported the file as a PDF from Preview and that version opened fine in designer. Same for me. I tried both AD 1.9.3 for Mac & the 1.9.4 beta & both said the file type was not supported. Opening with Preview & reexporting from that app as PDF then worked fine in AD. Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
TonyTaibi Posted June 5, 2021 Share Posted June 5, 2021 3 hours ago, Old Bruce said: For what it is worth I checked with Preview (Apple's default free PDF viewer) and that opened the file fine, Designer didn't. I exported the file as a PDF from Preview and that version opened fine in designer. BC14G Parts Manual .pdf 1.83 MB · 0 downloads that's great!...I appreciate that...will the apple default free viewer work w/my PC? If not what PDF viewer would you suggest I download? Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted June 5, 2021 Share Posted June 5, 2021 13 minutes ago, TonyTaibi said: that's great!...I appreciate that...will the apple default free viewer work w/my PC? If not what PDF viewer would you suggest I download? I really doubt that Apple has a Windows version of Preview. Try using what ever web browser you have, they can open PDFs they may be able to save as or export as PDF too. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
TonyTaibi Posted June 5, 2021 Share Posted June 5, 2021 apparently I only have the "Adobe reader" in chrome, which doesn't allow me to export as another PDF and open in AD Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 5, 2021 Share Posted June 5, 2021 2 hours ago, TonyTaibi said: apparently I only have the "Adobe reader" in chrome, which doesn't allow me to export as another PDF and open in AD So why not install the free PDF-XChange Editor that I pointed you to earlier? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
TonyTaibi Posted June 5, 2021 Share Posted June 5, 2021 ok my error...I'll add that app thanks Quote Link to comment Share on other sites More sharing options...
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