stain Posted January 25, 2021 Share Posted January 25, 2021 Affinity Photo (Windows) 1.8.5.703 Opening .heic from a network share yields "The file type is not supported" The same file being opened from local storage opens normally with no errors. P.S. Mac version (1.8.6) has no such a problem. It opens from the network share just fine. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 27, 2021 Staff Share Posted January 27, 2021 Hi @stain I can't replicate this here. What is your setup? Quote Link to comment Share on other sites More sharing options...
stain Posted January 27, 2021 Author Share Posted January 27, 2021 Hi @Gabe Windows 10 20H2 64-bit build 19042.746 SMB1 network share NOD32 Antivirus Affinity Photo 1.85.703/Designer 1.8.5.703/Publisher 1.8.5.703 under Windows while on macOS I have only Affinity Photo/Designer (if it makes sense) Is there something else you mean by setup? Does CPU/RAM/whatever make any diff for the issue? PS .heic taken from iOS 14 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 27, 2021 Staff Share Posted January 27, 2021 I've got the same setup here (SMB1 network drive) and it works fine. How deep in folders/subfolders is the file located? Quote Link to comment Share on other sites More sharing options...
stain Posted January 27, 2021 Author Share Posted January 27, 2021 @Gabe I've tested a bit. Network share has nothing to do with the issue. The folder name is the cause. Affinity Photo won't import the .heic if it is in a folder which name is non-latin. I've got a project with a folder that contains cyrillic letters. I was unable to import .heic locally or from network shares if the folder contains cyrillic letters with spaces and without. Got unsupported type error. While jpegs were imported/opened with no errors from the same folder. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 27, 2021 Staff Share Posted January 27, 2021 Is it a specific Cyrillic character? I can't replicate it here with Ф Do you mind sharing the name of the folder? Quote Link to comment Share on other sites More sharing options...
stain Posted January 27, 2021 Author Share Posted January 27, 2021 @Gabe "Ф" is ok - it won't allow to open. "АБ" as well - will fail. For info. My Windows 10 is Pro/English Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 28, 2021 Staff Share Posted January 28, 2021 I'm wondering if you're opening the resource fork and not the actual heic file. When using Mac and windows on the same folder, macOS will create a ._ resource fork. You won't see it on macOS, but you will on Windows. Quote Link to comment Share on other sites More sharing options...
stain Posted January 28, 2021 Author Share Posted January 28, 2021 2 hours ago, Gabe said: I'm wondering if you're opening the resource fork and not the actual heic file. When using Mac and windows on the same folder, macOS will create a ._ resource fork. You won't see it on macOS, but you will on Windows. As far as I can see I'm opening the same 2.8 mb file from the network share on mac and windows. Hidden files and underscore files are explicitly visible on windows for me 'coz I don't use any explorer-like interface, and different file types are colored differently in the file manager. For the experiment I even used FastStone image viewer, which opened the .heic just fine under Windows. The thing is, you can choose external programs to launch from the context menu ('Edit with external program') in FastStone viewer for the currently opened file. I have Affinity Photo and GIMP set there. So, if I open the .heic from cyrillic folder with the FSViewer, it opens fine. If I choose GIMP via 'Edit with external program', it opens fine. If I choose Affinity Photo from the same menu, I get the error. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 28, 2021 Staff Share Posted January 28, 2021 Could you try this for me please? Download IMG_2435 2.HEIC.zip . Create a new folder (say root of C so we can make sure there's nothing else causing this) named АБФ (copy-paste from here, don't manually type them). Unzip this heic in that folder and see if it works. Quote Link to comment Share on other sites More sharing options...
stain Posted January 28, 2021 Author Share Posted January 28, 2021 Error: [Title: Failed to open file] C:\АБФ\IMG_2435 2.HEIC The file type is not supported. [Button: Close] P.S. Everything (folder creation, unzipping, copying) was done with Windows Explorer Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted January 28, 2021 Share Posted January 28, 2021 Seems to be fixed in 1.9.x Gabe 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
stain Posted January 28, 2021 Author Share Posted January 28, 2021 @Gabe Thank you so much for support. If there's anything else I can do to clarify the issue... just ask @Joachim_L Hope so. B waitin. Thank you. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 29, 2021 Staff Share Posted January 29, 2021 Could you download the latest beta and see if it's fine on your end? https://forum.affinity.serif.com/index.php?/forum/34-photo-beta-on-windows/ Quote Link to comment Share on other sites More sharing options...
stain Posted January 29, 2021 Author Share Posted January 29, 2021 @Gabe Affinity Photo Windows Customer Beta - 1.9.0.923 no problems detected, works fine. Waiting for release. Awesome. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.