Can't continue editing in other program

[ADRlAN1988]

Hi,

I have Affinity Photo and Designer.

Earlier I could switch between the two programs to editing, but now this option is ever grayed out. No matter if i choose a Layer or somthing else. 

Why?

Edited January 19, 2021 by ADRlAN1988

[walt.farrell]

Welcome to the Serif Affinity forums.

I'm not sure why that would happen. Some information that might help:

• Did you purchase the programs from Serif (Affinity Store) or from the Microsoft Store?
• Please use Help > About in each program and give us the release number that each displays.
• Have you done anything such as reinstalling either program, or updating Windows since the last time it worked?
• Have you tried restarting the programs? Restarting Windows?
• How many user accounts do you have on that Windows machine? If more than 1, are you using the same account where it worked before?

[ADRlAN1988]

8 minutes ago, walt.farrell said:

Welcome to the Serif Affinity forums.

Thx ☺️

8 minutes ago, walt.farrell said:

Did you purchase the programs from Serif (Affinity Store) or from the Microsoft Store?

I purchased from Serif (Affinity Store)

9 minutes ago, walt.farrell said:

Please use Help > About in each program and give us the release number that each displays.

Affinity Photo: 8.1.5.703

Affinity Designer: 8.1.5.703

12 minutes ago, walt.farrell said:

Have you done anything such as reinstalling either program, or updating Windows since the last time it worked?

Only Windows Updates...

Edition: Windows 10 Home

Version: 20H2

Installed: 14.Sep 2020

Systembuild: 19042.746

power: Windows Feature Experience Pack 120.2212.551.0

17 minutes ago, walt.farrell said:

Have you tried restarting the programs? Restarting Windows?

Yes

17 minutes ago, walt.farrell said:

How many user accounts do you have on that Windows machine? If more than 1, are you using the same account where it worked before?

Only one account

[walt.farrell]

Thanks. Sorry, I've run out of ideas for now, except for one other odd possibility:

• Which disk/folder did you install the programs in, and have you played any tricks to move c:\ProgramData\Affinity to another drive, or your AppData folder, or any other Affinity-related folders

Other than that, possibly another user, or (I hope) someone from Serif will be able to provide additional suggestions.

[ADRlAN1988]

No. I installed the programs on my SSD from the beginning.

[GarryP]

It’s been a while since I had to assign drive associations but A: and B: (as in your screen-grab) used to be the associations for floppy drives. Could this be part of the problem?
Do you have any other drives in your machine?

[Lee D]

Can the following entries be checked in the Windows registry.

1. Windows key + R (Windows Run)
2. Type regedit and press Enter
3. Browse to:

HKEY_LOCAL_MACHINE\SOFTWARE\Serif\Affinity\Designer\1
HKEY_LOCAL_MACHINE\SOFTWARE\Serif\Affinity\Photo\1

Check the Install Path to make sure the location is the correct one, if not you can double click to edit and then close the Registry Editor down. Reboot Windows and test, if this fails you can always uninstall the apps reboot and install them again, adjusting the install path during the installation.

 

[ADRlAN1988]

5 hours ago, GarryP said:

It’s been a while since I had to assign drive associations but A: and B: (as in your screen-grab) used to be the associations for floppy drives. Could this be part of the problem?
Do you have any other drives in your machine?

I have three drivers:

A : HDD

B : SSD

C : SSD (Boot)

Edited January 20, 2021 by ADRlAN1988

[ADRlAN1988]

2 hours ago, Lee D said:

Can the following entries be checked in the Windows registry.

1. Windows key + R (Windows Run)
2. Type regedit and press Enter
3. Browse to:

HKEY_LOCAL_MACHINE\SOFTWARE\Serif\Affinity\Designer\1
HKEY_LOCAL_MACHINE\SOFTWARE\Serif\Affinity\Photo\1

Check the Install Path to make sure the location is the correct one, if not you can double click to edit and then close the Registry Editor down. Reboot Windows and test, if this fails you can always uninstall the apps reboot and install them again, adjusting the install path during the installation.

 

Okay now it fixed.

I checked the Registry and the Serif Folder was not there. Than i remember that i reinstalled Windows 10 only on the root driver.

I uninstalled Affinity an installed angain an now it works fine.

THX a lot for help.

👍