ADRlAN1988 Posted January 19, 2021 Posted January 19, 2021 (edited) Hi, I have Affinity Photo and Designer. Earlier I could switch between the two programs to editing, but now this option is ever grayed out. No matter if i choose a Layer or somthing else. Why? Edited January 19, 2021 by ADRlAN1988
walt.farrell Posted January 19, 2021 Posted January 19, 2021 Welcome to the Serif Affinity forums. I'm not sure why that would happen. Some information that might help: Did you purchase the programs from Serif (Affinity Store) or from the Microsoft Store? Please use Help > About in each program and give us the release number that each displays. Have you done anything such as reinstalling either program, or updating Windows since the last time it worked? Have you tried restarting the programs? Restarting Windows? How many user accounts do you have on that Windows machine? If more than 1, are you using the same account where it worked before? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
ADRlAN1988 Posted January 19, 2021 Author Posted January 19, 2021 8 minutes ago, walt.farrell said: Welcome to the Serif Affinity forums. Thx ☺️ 8 minutes ago, walt.farrell said: Did you purchase the programs from Serif (Affinity Store) or from the Microsoft Store? I purchased from Serif (Affinity Store) 9 minutes ago, walt.farrell said: Please use Help > About in each program and give us the release number that each displays. Affinity Photo: 8.1.5.703 Affinity Designer: 8.1.5.703 12 minutes ago, walt.farrell said: Have you done anything such as reinstalling either program, or updating Windows since the last time it worked? Only Windows Updates... Edition: Windows 10 Home Version: 20H2 Installed: 14.Sep 2020 Systembuild: 19042.746 power: Windows Feature Experience Pack 120.2212.551.0 17 minutes ago, walt.farrell said: Have you tried restarting the programs? Restarting Windows? Yes 17 minutes ago, walt.farrell said: How many user accounts do you have on that Windows machine? If more than 1, are you using the same account where it worked before? Only one account
walt.farrell Posted January 19, 2021 Posted January 19, 2021 Thanks. Sorry, I've run out of ideas for now, except for one other odd possibility: Which disk/folder did you install the programs in, and have you played any tricks to move c:\ProgramData\Affinity to another drive, or your AppData folder, or any other Affinity-related folders Other than that, possibly another user, or (I hope) someone from Serif will be able to provide additional suggestions. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
ADRlAN1988 Posted January 19, 2021 Author Posted January 19, 2021 No. I installed the programs on my SSD from the beginning.
GarryP Posted January 20, 2021 Posted January 20, 2021 It’s been a while since I had to assign drive associations but A: and B: (as in your screen-grab) used to be the associations for floppy drives. Could this be part of the problem? Do you have any other drives in your machine?
Staff Lee D Posted January 20, 2021 Staff Posted January 20, 2021 Can the following entries be checked in the Windows registry. Windows key + R (Windows Run) Type regedit and press Enter Browse to: HKEY_LOCAL_MACHINE\SOFTWARE\Serif\Affinity\Designer\1 HKEY_LOCAL_MACHINE\SOFTWARE\Serif\Affinity\Photo\1 Check the Install Path to make sure the location is the correct one, if not you can double click to edit and then close the Registry Editor down. Reboot Windows and test, if this fails you can always uninstall the apps reboot and install them again, adjusting the install path during the installation. ADRlAN1988 1
ADRlAN1988 Posted January 20, 2021 Author Posted January 20, 2021 (edited) 5 hours ago, GarryP said: It’s been a while since I had to assign drive associations but A: and B: (as in your screen-grab) used to be the associations for floppy drives. Could this be part of the problem? Do you have any other drives in your machine? I have three drivers: A : HDD B : SSD C : SSD (Boot) Edited January 20, 2021 by ADRlAN1988
ADRlAN1988 Posted January 20, 2021 Author Posted January 20, 2021 2 hours ago, Lee D said: Can the following entries be checked in the Windows registry. Windows key + R (Windows Run) Type regedit and press Enter Browse to: HKEY_LOCAL_MACHINE\SOFTWARE\Serif\Affinity\Designer\1 HKEY_LOCAL_MACHINE\SOFTWARE\Serif\Affinity\Photo\1 Check the Install Path to make sure the location is the correct one, if not you can double click to edit and then close the Registry Editor down. Reboot Windows and test, if this fails you can always uninstall the apps reboot and install them again, adjusting the install path during the installation. Okay now it fixed. I checked the Registry and the Serif Folder was not there. Than i remember that i reinstalled Windows 10 only on the root driver. I uninstalled Affinity an installed angain an now it works fine. THX a lot for help. 👍 walt.farrell 1
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