Jump to content

Why was I charged to install Publisher when I've already bought it?


Recommended Posts

8 hours ago, Chris Christner said:

Why would that be a separate purchase? I mean, if I buy it from the Serif Store or the App Store, it's all registered to me, so it shouldn't matter.

Because the App Store and the Affinity Store are entirely separate, and Apple does not share information with Serif (and vice versa). If you originally purchased from the App Store then you bought from Apple, and Serif has no knowledge of your purchase. And they are not both registered to "you". One is registered to your Applie ID, and one is registered to your Affinity Store email address, and these are not linked in any way.

To reinstall Publisher on your Mac you should use the App Store, if that's where you purchased it originally.

But yes, as SFurniss said, you can get a refund from Serif, within 14 days.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

Link to post
Share on other sites
3 hours ago, walt.farrell said:

Because the App Store and the Affinity Store are entirely separate, and Apple does not share information with Serif (and vice versa). If you originally purchased from the App Store then you bought from Apple, and Serif has no knowledge of your purchase. And they are not both registered to "you". One is registered to your Applie ID, and one is registered to your Affinity Store email address, and these are not linked in any way.

To reinstall Publisher on your Mac you should use the App Store, if that's where you purchased it originally.

But yes, as SFurniss said, you can get a refund from Serif, within 14 days.

I didn't know that's how it works. Thanks for the explanation.

Part of the problem is that the App store is so flaky. You download software and pay for the pro version. Next time you download it you get the basic version, so you have to click on the buy button, at which point it tells you that you've paid for the pro version and downloads that. That's what threw me, because I expected the store to download the version I'd already bought, not realizing I must have bought it at Serif's store.

Anyway, they're giving me a refund, so all's well that ends better.

Link to post
Share on other sites
  • Moderators

@Chris Christner

I have looked into your account, (using the email address associated with this forum account) and there is only one purchase made direct from the Affinity Store last year in June. I am pleased that the Mac App Store are giving you a refund, as I understand that is not always easy to get them to do

Patrick Connor
Serif Europe Ltd

There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to post
Share on other sites
8 minutes ago, Patrick Connor said:

@Chris Christner

I have looked into your account, (using the email address associated with this forum account) and there is only one purchase made direct from the Affinity Store last year in June. I am pleased that the Mac App Store are giving you a refund, as I understand that is not always easy to get them to do

Actually, I haven't contacted the App store because SFurniss gave me the affinityreturns@serif.com address. I emailed it and got an auto-response. Are you saying they're not likely to refund the purchase and that I have to contact the App store?

Link to post
Share on other sites
  • Moderators

Hi Chris Christner,
If you have purchased in the Mac App Store, you have to contact them directly. You can easily check what version you are using going to menu Affinity Publisher and checking if there's an entry saying Check for Updates there. If so, you are using the Affinity Store version. If not you're using the Mac App Store version (since this one is updates through the Mac App Store app itself).
Assuming you have bought it recently you shouldn't have issues getting a refund but you have to contact them (Apple support) directly. We only manage our own store (Affinity Store).

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.