Chris Christner Posted January 19, 2021 Share Posted January 19, 2021 I already have a license for Publisher, but after doing a clean install of MacOS High Sierra, I was charged for Publisher (not Designer or Photo). Please fix this. Thanks, Chris Quote Link to comment Share on other sites More sharing options...
loukash Posted January 19, 2021 Share Posted January 19, 2021 You've likely bought the Serif Store version. Chris Christner 1 Quote MacBookAir 15": MacOS Ventura > Affinity v1, v2, v2 beta // MacBookPro 15" mid-2012: MacOS El Capitan > Affinity v1 / MacOS Catalina > Affinity v1, v2, v2 beta // iPad 8th: iPadOS 16 > Affinity v2 Link to comment Share on other sites More sharing options...
Chris Christner Posted January 19, 2021 Author Share Posted January 19, 2021 32 minutes ago, loukash said: You've likely bought the Serif Store version. Hmmm. Why would that be a separate purchase? I mean, if I buy it from the Serif Store or the App Store, it's all registered to me, so it shouldn't matter. I hope they'll refund the money. Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted January 19, 2021 Staff Share Posted January 19, 2021 @Chris ChristnerIf you have ordered a second copy directly from us in error, please email affinityreturns@serif.com Chris Christner 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 19, 2021 Share Posted January 19, 2021 8 hours ago, Chris Christner said: Why would that be a separate purchase? I mean, if I buy it from the Serif Store or the App Store, it's all registered to me, so it shouldn't matter. Because the App Store and the Affinity Store are entirely separate, and Apple does not share information with Serif (and vice versa). If you originally purchased from the App Store then you bought from Apple, and Serif has no knowledge of your purchase. And they are not both registered to "you". One is registered to your Applie ID, and one is registered to your Affinity Store email address, and these are not linked in any way. To reinstall Publisher on your Mac you should use the App Store, if that's where you purchased it originally. But yes, as SFurniss said, you can get a refund from Serif, within 14 days. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Chris Christner Posted January 19, 2021 Author Share Posted January 19, 2021 6 hours ago, SFurniss said: @Chris ChristnerIf you have ordered a second copy directly from us in error, please email affinityreturns@serif.com I'll do that, thanks! Quote Link to comment Share on other sites More sharing options...
Chris Christner Posted January 19, 2021 Author Share Posted January 19, 2021 3 hours ago, walt.farrell said: Because the App Store and the Affinity Store are entirely separate, and Apple does not share information with Serif (and vice versa). If you originally purchased from the App Store then you bought from Apple, and Serif has no knowledge of your purchase. And they are not both registered to "you". One is registered to your Applie ID, and one is registered to your Affinity Store email address, and these are not linked in any way. To reinstall Publisher on your Mac you should use the App Store, if that's where you purchased it originally. But yes, as SFurniss said, you can get a refund from Serif, within 14 days. I didn't know that's how it works. Thanks for the explanation. Part of the problem is that the App store is so flaky. You download software and pay for the pro version. Next time you download it you get the basic version, so you have to click on the buy button, at which point it tells you that you've paid for the pro version and downloads that. That's what threw me, because I expected the store to download the version I'd already bought, not realizing I must have bought it at Serif's store. Anyway, they're giving me a refund, so all's well that ends better. Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 19, 2021 Staff Share Posted January 19, 2021 @Chris Christner I have looked into your account, (using the email address associated with this forum account) and there is only one purchase made direct from the Affinity Store last year in June. I am pleased that the Mac App Store are giving you a refund, as I understand that is not always easy to get them to do Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Chris Christner Posted January 19, 2021 Author Share Posted January 19, 2021 8 minutes ago, Patrick Connor said: @Chris Christner I have looked into your account, (using the email address associated with this forum account) and there is only one purchase made direct from the Affinity Store last year in June. I am pleased that the Mac App Store are giving you a refund, as I understand that is not always easy to get them to do Actually, I haven't contacted the App store because SFurniss gave me the affinityreturns@serif.com address. I emailed it and got an auto-response. Are you saying they're not likely to refund the purchase and that I have to contact the App store? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted January 19, 2021 Staff Share Posted January 19, 2021 Hi Chris Christner, If you have purchased in the Mac App Store, you have to contact them directly. You can easily check what version you are using going to menu Affinity Publisher and checking if there's an entry saying Check for Updates there. If so, you are using the Affinity Store version. If not you're using the Mac App Store version (since this one is updates through the Mac App Store app itself). Assuming you have bought it recently you shouldn't have issues getting a refund but you have to contact them (Apple support) directly. We only manage our own store (Affinity Store). Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Chris Christner Posted January 20, 2021 Author Share Posted January 20, 2021 Update: Following advice from this topic (Thanks all!), I requested a refund from Apple, and received it today. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.