Gary9450 Posted January 18, 2021 Share Posted January 18, 2021 (edited) In the past two weeks, Designer (in Windows 10 w/latest updates) has started closing the program right after I click on any file in the "Open" dialog box. After that, I cannot restart Designer by clicking the desktop icon. I have to use right-click and choose Open. It seems to happen randomly as I never know if whichever file I click on will actually open, but the same file opens with no problem later. Do I need to reinstall? Edited January 19, 2021 by Gary9450 Corrected "choosing" to "choose." Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted January 18, 2021 Staff Share Posted January 18, 2021 Hi @Gary9450, Before you try a reinstall, could you try starting Affinity with the Control Key held down and you'll get a message about clearing some settings, 3 options will be selected and you can just click on Clear and Affinity should then open as normal. Now see if you can replicate the problem again. Quote Link to comment Share on other sites More sharing options...
Gary9450 Posted January 18, 2021 Author Share Posted January 18, 2021 stokerg, I did what you suggested, and so far Designer has not recreated the problem (and I tried numerous times). However, because the immediate closing of files was seemingly a random thing, I cannot yet be sure it won't happen again. I'll continue working with the program as usual for a time and then post the results here. Many thanks for your quick help!! stokerg 1 Quote Link to comment Share on other sites More sharing options...
Gary9450 Posted January 19, 2021 Author Share Posted January 19, 2021 stokerg, I'm satisfied that Designer is working correctly again (it's been through the ringer). Thank you, stokerg, your idea really eliminated the problem. I'll have to remember that way of starting up Designer in the future (if the problem comes up again). Quote Link to comment Share on other sites More sharing options...
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