Unexpected Reboots

[Dan Stalker]

My Windows 10 computer reboots when using Affinity Publisher. Maybe 40-60 minutes into the session. It has never rebooted unexpectably before.

I am only working with master pages and pages having text only. Found one post a few days ago that suggested to set the display to the one we use instead of Windows default, that has been done. Still reboots. 

Also, the first time this happened there was a recovery file saved so I could restore unsaved changes. Since that first time no recovery file has shown up. Is this a setting somewhere?

Thank you.

Edited January 17, 2021 by Dan Stalker

[walt.farrell]

Welcome to the Serif Affinity forums.

The rebooting should be due to a Windows system problem, or a hardware error, or a device driver (such as a video display driver). The Affinity applications do not run with sufficient privileges to cause a complete system failure.

If you're getting a Blue Screen of Death, it would help to know what the error message on that screen is. Also, the Windows Event Viewer should have some information about the failure.

For the recovery file: There is a setting, which is enabled by default, and set to 300 seconds. So it's on unless you've changed it:

Note that if you're working on a file that has been previously saved (that is, a file with a name), then you'll only be prompted to recover when you Open that file again.

[Dan Stalker]

Thanks for the help, Walt.

Never got the BSOD. Event Viewer just showed "Unexpected reboot." Installed the software to read the mini-dump files. Nothing was specific enough to show the exact cause (my ignorance perhaps).

Installing all the driver and hardware updates, including those in Windows Update, fixed the reboot problem.

Looked at preferences and set the ram limit to 8 GB, with 16 GB on board still have plenty of room for everything else.

Thanks again - Dan