johnyelland1234 Posted January 17, 2021 Share Posted January 17, 2021 HI all, I have all 3 Affinity softwares. I have the Asus Zenbook Duo Pro i9. Now, it's great, but when I first got my laptop I had to change the colour management profile to sRGB virtual from the system default because all colours were coming up black. This worked for a while and the laptops been working fine. After the latest windows 10 update however, my email application (mailbird) would crash on start up due to UI errors (Microsoft updated their colours/themes or something) and their fix was to tell me to change it back to the default settings. This worked for Mailbird, but all the colours then turned black again in all Affinity software. Now, after changing the profile again to do some work, none of my Affinity software will even start. Don't you just love Microsoft and their silly updates? --- Before I email Affinity support, does anyone have any ideas? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 17, 2021 Share Posted January 17, 2021 The 1.8 versions of the Affinity applications do not work with the sRGB virtual profile, so I'm surprsed you ever had that working. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
johnyelland1234 Posted January 17, 2021 Author Share Posted January 17, 2021 Hmmm... wierd. Well I changed the default profile as mentioned in the that fix. But the colours are still all black. All assets are black, palette is black. I'll email support. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted January 18, 2021 Staff Share Posted January 18, 2021 @johnyelland1234 Once you've set the Device Profile from scRGB virtual device model profile to sRGB IEC61966-2.1 on the Advanced tab. Switch back to the Device tab and also make sure the display is set to use the default sRGB profile. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
johnyelland1234 Posted January 18, 2021 Author Share Posted January 18, 2021 Lee, You legend. That worked perfectly. Thank you very much. Quote Link to comment Share on other sites More sharing options...
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