Incompatibility with 64-bit versions of Windows

[Ukoma Addey]

Hi, I just found Affinity design app and I think this is what I want without a monthly subscription fee.

I downloaded the free trial but it´s saying it´s not compatible with my Windows version.

I´m feeling a little disappointed right now because I really do need this app. Please can you help.

 

Thanks

Ukoma Addey

[Ukoma Addey]

Ok, looking forward to hearing from a moderator

[PaulEC]

It's certainly compatible with 64 bit versions of Windows, so that isn't the problem!

Here are the minimum system requirements for Photo. AFAIK they are the same for Designer:

 

System requirements

The minimum system requirements are as follows:

Minimum:

• Windows-based PC with mouse or equivalent input device.
• Operating systems (64 bit)
  • When app purchased from Affinity Store
    • Windows® 10 (1607 Anniversary update or later)
    • Windows® 8.1
    • Windows® 7 (Service Pack 1; Aero enabled)
  • When app purchased from Microsoft Store
    • Windows® 10 (Anniversary Update)
• PC Memory:
  • 2 GB RAM (4 GB RAM recommended)
• Hard Drive Space:
  • 702 MB of available space; more during installation
• Monitor resolution
  • 1280 x 786 display size (at 100% scaling) or better

Additional disk resources and memory are required when editing large and/or complex documents.

Recommended:

• For optimum performance, it's recommended to ensure Aero support is enabled in your Windows Operating System.

[GarryP]

Welcome to the forums @Ukoma Addey
Please check that you really are running a 64-bit version of Windows.
Even if you have a 64-bit machine you can still be running a 32-bit version of Windows, which is incompatible with the Affinity applications.
If you are running a 64-bit version of Windows you may need to tell us more about your machine’s specifications or, at the very least, give us a screen-grab showing the actual message you are seeing.