Mithferion Posted January 14, 2021 Share Posted January 14, 2021 Maybe there is something in the Windows Registry that needs to be cleaned/changed? I see you've tried everything at the filesystem level, so who knows? Best regards! AMD FX 8350 :: Radeon HD 5670 :: Windows 10 :: http://mithferion.deviantart.com/ Oxygen Icons :: GCP Icons :: iOS 11 Design Resources :: iOS App Icon Template :: Free Quality Fonts (Commercial Use) :: Public Domain Images How to do High Quality Art :: Mesh Warp / Distort Tool Considerations :: Select Same / Object - Suggestions :: Live Glassmorphism Effect Link to comment Share on other sites More sharing options...
Move Along People Posted January 14, 2021 Share Posted January 14, 2021 - Jowday 1 Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
Staff Sean P Posted January 14, 2021 Staff Share Posted January 14, 2021 21 minutes ago, Sean P said: Thanks for that - I've downloaded and extracted your Designer folder and locally that starts up for me without an issue. I've also used kdiff3 and run your extracted folder against my contents and all those files are the same! Would you mind also attaching a copy of that license.xml file from your install directory to that link as well? This behaviour does seem very weird as Mark said, the app should no longer write a file to this directory, and the Beta app should never write it if you already have the release version installed either! In addition to this can you give any further information on how all 3 non beta apps are installed? Are they all Affinity Store installs, or are some from the Microsoft Store? Is this any different to how you have the apps installed on your working machine (i.e do you have the same amount of betas, and non betas installed and are they from the same location as the ones on your working machine). Link to comment Share on other sites More sharing options...
Jowday Posted January 14, 2021 Author Share Posted January 14, 2021 18 minutes ago, Sean P said: In addition to this can you give any further information on how all 3 non beta apps are installed? Are they all Affinity Store installs, or are some from the Microsoft Store? Is this any different to how you have the apps installed on your working machine (i.e do you have the same amount of betas, and non betas installed and are they from the same location as the ones on your working machine). All are from the Affinity Store. I install them in the default locations. "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Jowday Posted January 14, 2021 Author Share Posted January 14, 2021 34 minutes ago, Mithferion said: Maybe there is something in the Windows Registry that needs to be cleaned/changed? I see you've tried everything at the filesystem level, so who knows? Best regards! All tried days ago. All checked. I don't think that is the issue at all. Problems started in beta 885 in two simultaneously released betas, and not in the Publisher beta 887. I am pretty sure there is nothing wrong with my setup. I only have problems in these two installs and my .NET setup check out fine as well. No errors. "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Mithferion Posted January 14, 2021 Share Posted January 14, 2021 14 minutes ago, Jowday said: All tried days ago. All checked. I don't think that is the issue at all. I don't want you to spend much more time that you've already done without good results, but other few things I'd try would be: Launching them in Windows Safe Mode Launching them playing with the Compatibility Mode options Best regards! AMD FX 8350 :: Radeon HD 5670 :: Windows 10 :: http://mithferion.deviantart.com/ Oxygen Icons :: GCP Icons :: iOS 11 Design Resources :: iOS App Icon Template :: Free Quality Fonts (Commercial Use) :: Public Domain Images How to do High Quality Art :: Mesh Warp / Distort Tool Considerations :: Select Same / Object - Suggestions :: Live Glassmorphism Effect Link to comment Share on other sites More sharing options...
Jowday Posted January 14, 2021 Author Share Posted January 14, 2021 49 minutes ago, Sean P said: I also wonder if you uninstall the current, empty the folder and then reinstall and older build that did work - whether that would still work for you? Also have you tried installing the Beta do a new location (C:\Program Files\Designer Beta - for example)? Installing build 891 to c:\program files\alabama\whiskey bar\ didn't work Installing good old beta build 876 works fine Something must have been changed in build 885 and 891 compared to 876 and prior builds. Anywhere I can get more logs from .NET? "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Staff Sean P Posted January 14, 2021 Staff Share Posted January 14, 2021 3 minutes ago, Jowday said: Installing build 891 to c:\program files\alabama\whiskey bar\ didn't work Installing good old beta build 876 works fine Something must have been changed in build 885 and 891 compared to 876 and prior builds. Anywhere I can get more logs from .NET? Does the Event Viewer 'WER' report contain any links to DMP files or can you see any relating to the Designer crash if so can you attach those please? Not sure if my comment regarding License.xml got missed. Could you attach a copy of that license.xml file from your install directory to that Dropbox link as well? This behaviour does seem very weird as Mark said, the app should no longer write a file to this directory, and the Beta app should never write it if you already have the release version installed. Does your product key email contain any 'exotic' Finnish characters? Is this still appearing for you when you attempt to run it up? Judging by your previous screenshots I assume you're running a Finnish language version of Windows? I'll try getting that installed on a VM Link to comment Share on other sites More sharing options...
Jowday Posted January 14, 2021 Author Share Posted January 14, 2021 7 minutes ago, Sean P said: Does the Event Viewer 'WER' report contain any links to DMP files or can you see any relating to the Designer crash if so can you attach those please? Not sure if my comment regarding License.xml got missed. Could you attach a copy of that license.xml file from your install directory to that Dropbox link as well? This behaviour does seem very weird as Mark said, the app should no longer write a file to this directory, and the Beta app should never write it if you already have the release version installed. Does your product key email contain any 'exotic' Finnish characters? Is this still appearing for you when you attempt to run it up? Judging by your previous screenshots I assume you're running a Finnish language version of Windows? I'll try getting that installed on a VM The reports are not much more informative than the details in the event log - I will upload them within 15 min. I posted the content in a longer post in this thread. Well, I prefer to be as anonymous as possible 🙂 I am running a Danish Windows 10 Enterprise on both machines. No exotic characters in key or e-mail address. All English letters. Begins with: <?xml version = "1.0" encoding = "utf-8" ?> <Licence xmlns:xsd = "http://www.w3.org/2001/XMLSchema" xmlns:xsi = "http://www.w3.org/2001/XMLSchema-instance"> Licens only installed in Designer Beta folder Betas run without it Designer release versions does not (starts trial screen) "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Jowday Posted January 14, 2021 Author Share Posted January 14, 2021 23 minutes ago, Sean P said: Does the Event Viewer 'WER' report contain any links to DMP files or can you see any relating to the Designer crash if so can you attach those please? Not sure if my comment regarding License.xml got missed. Could you attach a copy of that license.xml file from your install directory to that Dropbox link as well? This behaviour does seem very weird as Mark said, the app should no longer write a file to this directory, and the Beta app should never write it if you already have the release version installed. Does your product key email contain any 'exotic' Finnish characters? Is this still appearing for you when you attempt to run it up? Judging by your previous screenshots I assume you're running a Finnish language version of Windows? I'll try getting that installed on a VM Uninstalled Designer release and beta version - purged all folders - reinstalled both, release version first (703). Release version no longer requires the license file to run now Beta version still doesn't run Out of ideas now. Tried safe mode and disabling anti-virus days ago btw. With three release versions and three betas installed (all latest versions from Affinity store) runs flawlessly on other computer (Windows 10 Ent, 1809, paranoid corporate setup) "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Jowday Posted January 14, 2021 Author Share Posted January 14, 2021 Uploaded what I get in c:\ProgramData\Microsoft\Windows\WER\Temp\ c:\ProgramData\Microsoft\Windows\WER\ReportArchive\ Event Viewer mentions these files, but they are just not there \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER10F.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER19D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CD.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1DB.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1FB.tmp.txt (And yes, I have enabled view hidden files) "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Staff Sean P Posted January 14, 2021 Staff Share Posted January 14, 2021 26 minutes ago, Jowday said: Uploaded what I get in c:\ProgramData\Microsoft\Windows\WER\Temp\ c:\ProgramData\Microsoft\Windows\WER\ReportArchive\ Event Viewer mentions these files, but they are just not there \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER10F.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER19D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CD.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1DB.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1FB.tmp.txt (And yes, I have enabled view hidden files) Thanks for that - trying to download Danish Windows Enterprise N from MSDN but keep getting network errors at the moment. I've zipped up a copy of my Designer install directory. Could you try extracting (Desktop folder is fine) and try launching Designer.exe. The files did seem to match the ones you supplied, so I imagine this probably will also crash.https://www.dropbox.com/s/dpnrjv051asu25l/Designer Customer Beta.zip?dl=0 Link to comment Share on other sites More sharing options...
Jowday Posted January 14, 2021 Author Share Posted January 14, 2021 47 minutes ago, Sean P said: Thanks for that - trying to download Danish Windows Enterprise N from MSDN but keep getting network errors at the moment. I've zipped up a copy of my Designer install directory. Could you try extracting (Desktop folder is fine) and try launching Designer.exe. The files did seem to match the ones you supplied, so I imagine this probably will also crash.https://www.dropbox.com/s/dpnrjv051asu25l/Designer Customer Beta.zip?dl=0 Yep, they crashed too. "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Staff Sean P Posted January 14, 2021 Staff Share Posted January 14, 2021 1 hour ago, Jowday said: Yep, they crashed too. Thanks for checking! I've finally got Windows 10 20H2 Enterprise N in Danish installed and can reproduce that .NET crash straight away! I've also reproduced the behaviour of Designer (and Photo) starting when installed, and think I know why that is the case! Thanks very much for your persistance and help with this! affinityfan, Mark Ingram and Jowday 1 2 Link to comment Share on other sites More sharing options...
Jowday Posted January 14, 2021 Author Share Posted January 14, 2021 Just now, Sean P said: Thanks for checking! I've finally got Windows 10 20H2 Enterprise N in Danish installed and can reproduce that .NET crash straight away! I've also reproduced the behaviour of Designer (and Photo) starting when installed, and think I know why that is the case! Thanks very much for your persistance and help with this! My pleasure! Anytime. Happy to help! Sean P and Frozen Death Knight 1 1 "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Mark Ingram Posted January 14, 2021 Share Posted January 14, 2021 17 minutes ago, Jowday said: My pleasure! Anytime. Happy to help! Thanks for your patience with this Jowday, it's been of help. Hopefully we can work out what's going wrong... Jowday 1 Link to comment Share on other sites More sharing options...
Staff Sean P Posted January 15, 2021 Staff Share Posted January 15, 2021 Hi Jowday, Just a quick update to let you know that the crash is specific to the N portion of your Windows install. 1.9.0.885 introduced the Export as Timelapse feature which relies on Windows H.264 element. Unfortunately this isn't present in N versions of Windows, so was causing the app to crash immediately. Jowday 1 Link to comment Share on other sites More sharing options...
Jowday Posted January 15, 2021 Author Share Posted January 15, 2021 47 minutes ago, Sean P said: Just a quick update to let you know that the crash is specific to the N portion of your Windows install. 1.9.0.885 introduced the Export as Timelapse feature which relies on Windows H.264 element. Unfortunately this isn't present in N versions of Windows, so was causing the app to crash immediately. Thank you for reporting back, Sean. Ah yes, yesterday I read that the N stands for something like Not with Media Player, so that sounds correct. I don't think I will ever use the timelapse feature, so instead of trying to install the player and what not to see if Designer beta works then, should I just stay put and check your forthcoming fix instead? Is that not the most interesting test scenario? "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 15, 2021 Staff Share Posted January 15, 2021 11 minutes ago, Jowday said: Is that not the most interesting test scenario? Yes please leave your machine as it is, and the next windows beta should run, but that feature will not function as it relies on OS level functionality that you (and others) will not have. Frozen Death Knight, Jowday and Sean P 3 Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Sean P Posted January 15, 2021 Staff Share Posted January 15, 2021 29 minutes ago, Jowday said: Thank you for reporting back, Sean. Ah yes, yesterday I read that the N stands for something like Not with Media Player, so that sounds correct. I don't think I will ever use the timelapse feature, so instead of trying to install the player and what not to see if Designer beta works then, should I just stay put and check your forthcoming fix instead? Is that not the most interesting test scenario? Indeed as Patrick said its worth leaving your machine as is! I did confirm on a VM that after installing the Media Feature Pack (for Windows 10 it can be found in Windows Settings > Apps > Apps and Features > Optional Features) it did start up. Jowday 1 Link to comment Share on other sites More sharing options...
Jowday Posted January 15, 2021 Author Share Posted January 15, 2021 Will do, @Patrick Connor 🙂 - I thought so. Thank you for the how-to, @Sean P - maybe I will need that quick-guide one day. Have a nice weekend! Mark Ingram, Frozen Death Knight, Sean P and 1 other 2 1 1 "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
HANDJOJO Posted January 18, 2021 Share Posted January 18, 2021 On 1/13/2021 at 5:53 PM, Jowday said: Doesn't run either. 😞 Affinity Designer 1.9.0.891 in my Windonws 20H2 64 bit running well, didn't have any issue as well as for Affinity Photo & Publisher all running well. Link to comment Share on other sites More sharing options...
Jowday Posted January 18, 2021 Author Share Posted January 18, 2021 10 minutes ago, HANDJOJO said: Affinity Designer 1.9.0.891 in my Windonws 20H2 64 bit running well, didn't have any issue as well as for Affinity Photo & Publisher all running well. This is a Windows Enterprise N issue - so the problem is due to the latest two betas assuming that certain features are available - features that are simply not installed in the N edition. Serif will now add a check for these features (H.264 element) and disable the new timelapse feature if they are not installed. On 1/15/2021 at 10:44 AM, Sean P said: Hi Jowday, Just a quick update to let you know that the crash is specific to the N portion of your Windows install. 1.9.0.885 introduced the Export as Timelapse feature which relies on Windows H.264 element. Unfortunately this isn't present in N versions of Windows, so was causing the app to crash immediately. Patrick Connor 1 "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Uncle Mez Posted January 19, 2021 Share Posted January 19, 2021 On 1/13/2021 at 12:30 PM, Mark Ingram said: 😞 And the latest version of Publisher works just fine? I have the same issue with lastest Publisher Beta working super cool but AfPhoto and AfDesigner not launching. I decided i'll wait for you to release the next beta release. Will it require I uninstall then reinstall or just push the update button to get it working. Thanks Never be the Same Again ! ---Dell Optiplex 5090 SFFIntel Core i5-10500T @2.30GHz with 12GiB 2666MHz DDR4Intel UHD Graphics 630 for 10th Generation M.2 2280, 512 GB, PCIe NVMe Gen3 x4, Class 40 SSDWindows 11 Pro x64 22H2 + LibreOffice 7.5.3 Link to comment Share on other sites More sharing options...
walt.farrell Posted January 19, 2021 Share Posted January 19, 2021 5 minutes ago, Uncle Mez said: I have the same issue with lastest Publisher Beta working super cool but AfPhoto and AfDesigner not launching. I decided i'll wait for you to release the next beta release. Will it require I uninstall then reinstall or just push the update button to get it working. Thanks This is a Windows topic, Uncle Mez, about a specific problem on Windows with the Windows beta versions of Affinity. I don't think anything in it is relevant to you on a Mac. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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