Niall123492 Posted January 10, 2021 Share Posted January 10, 2021 Hi, Every time I try to export my document in Publisher the app crashes. I go to file, click on export and then Affinity Publisher crashes. Has anyone else experienced this or know any fixes? Quote Link to comment Share on other sites More sharing options...
Niall123492 Posted January 10, 2021 Author Share Posted January 10, 2021 This is also happening to a certain document in Designer also. Not the same document as Publisher. Quote Link to comment Share on other sites More sharing options...
Niall123492 Posted January 10, 2021 Author Share Posted January 10, 2021 Loom video for reference of what is happening https://www.loom.com/share/67cc68d1430d4f4b873c1aab92d309cd Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted January 11, 2021 Staff Share Posted January 11, 2021 Can you try export from the latest beta and let me know if that has any issues? If it does can you upload the file that you are exporting here Thanks Niall123492 1 Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Niall123492 Posted January 11, 2021 Author Share Posted January 11, 2021 Hi @Jon P I just tried this in the latest Beta version and again the app has crashed. I uploaded the file as you asked. I am also experiencing this in a Designer file, would you like me to upload that one? Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted January 11, 2021 Staff Share Posted January 11, 2021 You can upload the Designer file too, the file you've uploaded seems to export to PDF to me, what format/settings are you exporting to? I'm also missing the font used in that document, so am curious if that's related, could you maybe try just replacing the font with a different one and seeing if that helps? Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Niall123492 Posted January 11, 2021 Author Share Posted January 11, 2021 @Jon P It's not letting me get to the settings stage, once I click export the app crashes. I linked a Loom video above, here's the link again - https://www.loom.com/share/67cc68d1430d4f4b873c1aab92d309cd I will try with a different font now, I'm nearly sure I have exported with this font before. Also, in the Designer file I am uploading, the problem only seems to be with Artboard 11. Everything else seems to be exporting fine. Quote Link to comment Share on other sites More sharing options...
Niall123492 Posted January 11, 2021 Author Share Posted January 11, 2021 @Jon P The file has exported with a different font - Poppins (Google Font) Have you got any idea why my other font is not working? Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted January 11, 2021 Staff Share Posted January 11, 2021 There's nothing logged with fonts causing any crashes on export I'm aware of, so would you be able to upload the font you are using to the above link? I should then be able to get it reproduced and logged Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Niall123492 Posted January 11, 2021 Author Share Posted January 11, 2021 @Jon P I just uploaded the font files used in the Affinity file. Keep me updated. Thanks for your help today. Jon P 1 Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted January 11, 2021 Staff Share Posted January 11, 2021 Thanks, I can reproduce it now and it's been logged. Niall123492 1 Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Niall123492 Posted January 12, 2021 Author Share Posted January 12, 2021 @Jon P I don't think the problem is the font. It seems to be a combination of the font, text styles and grids. I'm not sure. It's very frustrating as I am trying to create some branded documents and Publisher keeps crashing as I try and export. I may have to move to Figma to finish some of these. Quote Link to comment Share on other sites More sharing options...
Niall123492 Posted January 13, 2021 Author Share Posted January 13, 2021 Here's another Loom video for reference on what is happening - https://www.loom.com/share/16629f7c44aa40b2bea5012f9a190f4c So, the first document containing all the fonts exported in Designer as expected. Second in Designer containing the same fonts crashed. I did manage to export that same document earlier through the export persona as seen in the PDF. The third Publisher document also crashed as was happening the other day, this is a different document. Quote Link to comment Share on other sites More sharing options...
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