louisianna Posted January 8, 2021 Share Posted January 8, 2021 Hi I did raise this issue a couple of weeks ago, and I thought I had resolved it, but it has just come up with another customer. I have designed some printable note papers and sent them out as zipped PDF files. The layers in the images are printing as a black block rather than the actual grouped layers. I have attached a picture of what the print preview shows and what it actually being printed, as well as my settings for export. Please can someone help me in layman's terms, as I am not very literate in the technical stuff. I am using a MacBook Air and the 2 people who have had issues printing are both using MacBooks. Everyone who has used a windows pc has had perfect results, as have I. Many thanks, Louise Quote Link to comment Share on other sites More sharing options...
wonderings Posted January 8, 2021 Share Posted January 8, 2021 I personally would turn off any compression. You should not need to downsample your images or do any jpeg compression. Quote Link to comment Share on other sites More sharing options...
Dazmondo77 Posted January 8, 2021 Share Posted January 8, 2021 Are you saving the pdf in a pdf/x variant? - which should help what pdf app are you using to print? - Acrobat reader / pro are the best options for colour accuracy Usually, if it views good in Acrobat, it will print good - on rare occasions that you have similar problems to your description, you can print as image (see image) Quote Mac Pro Cheese-grater (Early 2009) 2.93 GHz 6-Core Intel Xeon 48 GB 1333 MHz DDR3 ECC Ram, Sapphire Pulse Radeon RX 580 8GB GDDR5, Ugee 19" Graphics Tablet Monitor Triple boot via OCLP 1.2.1 - Mac OS Monterey 12.7.1, Sonoma 14.1.1 and Mojave 10.14.6 Affinity Publisher, Designer and Photo 1.10.5 - 2.2.1 www.bingercreative.co.uk Link to comment Share on other sites More sharing options...
louisianna Posted January 8, 2021 Author Share Posted January 8, 2021 52 minutes ago, wonderings said: I personally would turn off any compression. You should not need to downsample your images or do any jpeg compression. Thank you - I will try this Quote Link to comment Share on other sites More sharing options...
louisianna Posted January 8, 2021 Author Share Posted January 8, 2021 53 minutes ago, Dazmondo77 said: Are you saving the pdf in a pdf/x variant? - which should help what pdf app are you using to print? - Acrobat reader / pro are the best options for colour accuracy Usually, if it views good in Acrobat, it will print good - on rare occasions that you have similar problems to your description, you can print as image (see image) Thank you - I think the customer has used print preview to print - I have requested that they try printing from a PDF reader so hopefully they will get better results. I think the advanced set up might be a bit beyond her as she didn't know what a pdf reader was - If it doesn't work I will be back Dazmondo77 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.