Doug Chaplin Posted January 7, 2021 Share Posted January 7, 2021 It''s not just that the workbook ordered on Nov 30 still hasn't arrived, nor that serif have given no update on the order. It's also that they still haven't replied to an email sent on Monday morning asking for an update on when I can expect delivery. Is anyone else getting absolutely no response out of them? Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted January 7, 2021 Staff Share Posted January 7, 2021 @Doug ChaplinApologies for the delay in responding to your email. Our orders team are currently exceptionally busy working through a backlog of emails. They will however get back to you as soon as they are able. Apologies again for your wait, and thanks for your patience. Doug Chaplin 1 Quote Link to comment Share on other sites More sharing options...
Doug Chaplin Posted January 8, 2021 Author Share Posted January 8, 2021 And finally – it appears that DHL just returned it to the warehouse, without leaving any evidence that they ever tried to deliver it. Now got to start waiting all over again. Quote Link to comment Share on other sites More sharing options...
DeanL Posted January 8, 2021 Share Posted January 8, 2021 1 hour ago, Doug Chaplin said: And finally – it appears that DHL just returned it to the warehouse, without leaving any evidence that they ever tried to deliver it. Now got to start waiting all over again. How did you find this out Doug? Did AffinityOrders@serif.com get back to you? I thought Amazon Logistics send the books, not DHL?!? Quote Link to comment Share on other sites More sharing options...
Doug Chaplin Posted January 8, 2021 Author Share Posted January 8, 2021 Yes, I gor an email from AffinityOrders@serif.com – I think Amazon use DHL among others as one of their couriers. Quote Link to comment Share on other sites More sharing options...
Doug Chaplin Posted January 17, 2021 Author Share Posted January 17, 2021 However, I'm sorry to report that despite saying they'd send it again, they haven't responded to my request to do so, or acknowledged my subsequent email. So I'm back to being fed up with this and thinking I may have to give up waiting and ask for a refund. Quote Link to comment Share on other sites More sharing options...
Gianni_S Posted January 17, 2021 Share Posted January 17, 2021 Hi, same problem here, ordered the three workbooks from Italy the 3rd of december 2020, 2 (Designer and Photo) arrived in 5*6 day,Publisher is still missing in action. I wrote an e-mail to Affinity Customer care just to have some info about it. I haven't any answer, nor an automatic reply justo to know that my mail has arrived to someone inbox. However cash was taken in no time... So I'm asking here: Someone knows who or what should I ask to have some info? (Seem that speaking with Pope is easier than having that info...) If someone on Affinity Planet is interested into this topic, order n. BNWHGLT30G Quote Link to comment Share on other sites More sharing options...
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