Affinity reload

[Symon]

I have recently had to wipe my Mac desktop computer and reinstall a fresh operating system. However I am unable to reload Affinity because in my account section there is no record of me purchasing it as far as I can see. In other words no serial number. 

Now I was an early adopter and maybe my record has gone astray, but you can see I have purchased a manual and taken advantage of the macros on offer. 

Please can you help as I don't want to purchase another copy.

I can confirm the above email address is the correct one

Kind regards

Symon Dungey 

[SFurniss]

@Symon It looks like you ordered from the Apple Store.

If you sign into your Apple Store account with the same email address you used to place the order you will be able to download again from there. 

 

If you are not seeing the product in your history can I suggest contacting Apple for assistance.

[Symon]

I don't believe I downloaded Affinity through the ap store, but purchased and downloaded it direct from yourselves as there was a special offer. The only clue I can give you is it was near your launch date.

I also have a working copy on my laptop but can NOT see the serial number in order to copy across.

What you may see from the Apple store is a recent trial version downloaded

[walt.farrell]

4 minutes ago, Symon said:

don't believe I downloaded Affinity through the ap store, but purchased and downloaded it direct from yourselves as there was a special offer. The only clue I can give you is it was near your launch date

My understanding from other comments in the forums is that the Mac version has only been available directly from Serif for a relatively short time, and that initially it was available exclusively via the Mac Store.

[Alfred]

2 hours ago, Symon said:

I also have a working copy on my laptop but can NOT see the serial number in order to copy across.

If you downloaded that copy from the Affinity Store, the licence details can be found in the XML file at the location specified in the following post:

 

[wonderings]

Registration keys and things like this do not generally just go missing from a computer. If something did happen on Serifs end there would be a lot more people asking about this, not just one. 

Did you check the Apple App store? People think they remember one thing and are left smacking their forehead when they find out it was completely opposite what they thought they remembered. It takes a few minutes to load up the App store and look at your past purchases. 

If you purchased direct from Serif you would have an email from them as well regarding the purchase.