John Zehentner Posted January 4, 2021 Posted January 4, 2021 Hi there, hope that this failure to fully open up can be fixed. Purchased Affinity Photo via a Digital License seller: Keyforrest , directed to where I download the latest version : 1.8.5.exe , along with the Product key. Download fine, setup 'completed successfully', but when opening the Program, all I get is the first screenshot for 2 or 3 seconds, followed by the next one for a few more seconds. Deleted the program, downloaded again , completed the setup, (not asked for the product key this time) and it's as before. Not fully opening up at all. Spent a fair time to find very little about this sort of thing, out there on forums, and elsewhere. My PC is a Windows 10 Pro Edition build 19041 ( 64 BIT ) , 32.676 Ram , Intel Xeon quad ES-1620 v3, NVIDIA Quadro k2000 video card. Plenty of storage on 3 disk drives, the startup being an ssd. Can I get some advice, to even start to use what looks like a very impressive image editor? Quote
walt.farrell Posted January 4, 2021 Posted January 4, 2021 Welcome to the Serif Affinity forums. The FAQ has some suggestions that might help: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
John Zehentner Posted January 5, 2021 Author Posted January 5, 2021 Hello Wilt, thanks for the suggestions. My Graphics card drivers are updated, colour management profile already on the newly suggested setting, still no joy on opening up. Have saved copies of the Event viewer app & System files. Baffled, especially as I'm not especially tech brained. Quote
walt.farrell Posted January 5, 2021 Posted January 5, 2021 Have you checked whether you have any of the 3rd-party applications installed that are known to cause problems? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
John Zehentner Posted January 5, 2021 Author Posted January 5, 2021 HI Walt, have none of the third party apps listed, they were the first things checked. Quote
walt.farrell Posted January 5, 2021 Posted January 5, 2021 OK; I'm out of ideas, then. Sorry. Actually, one more long-shot: Press and hold the Ctrl key while you're starting the application. Keep it held until you get the "Clear User Data" dialog (which may require clicking the Affinity Photo icon on the taskbar after it appears). Then Select All, and click Clear. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
John Zehentner Posted January 6, 2021 Author Posted January 6, 2021 Thank You for the one last long shot, can kind of see where you are going with that. No difference. It's a shame, was looking forward to using the program. Paint shop pro or suchlike , beckons, as I cannot keep scouring for solutions. Hopefully I can get a refund, but not sure , as it was purchased via a separate Digital License seller, and not from Affinity directly. Thanks for your efforts anyway. John Quote
walt.farrell Posted January 6, 2021 Posted January 6, 2021 You're welcome. It's possible that when one of the Serif staff gets around to this topic they'll be able to do something with your event log. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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