PhilH Posted January 4, 2021 Share Posted January 4, 2021 When I open the Help file from the menu it does not show correctly. If I cl;ick a link it showas in a small window bottom left. How can this be resolved so the file shows correctly? Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted January 5, 2021 Staff Share Posted January 5, 2021 Hi @PhilH Welcome to the forums. It could indicate an issue with IE/Edge on your system, try the steps on this link to reset to see if that resolves the issue. Quote Link to comment Share on other sites More sharing options...
PhilH Posted January 5, 2021 Author Share Posted January 5, 2021 Hi Thanks, but I am not using IE or Edge, Chrome is my browser. Quote Link to comment Share on other sites More sharing options...
firstdefence Posted January 5, 2021 Share Posted January 5, 2021 But you have IE or Edge installed? Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
walt.farrell Posted January 5, 2021 Share Posted January 5, 2021 32 minutes ago, PhilH said: Thanks, but I am not using IE or Edge, Chrome is my browser. But the Help is using them. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
PhilH Posted January 6, 2021 Author Share Posted January 6, 2021 Edge is not installed and I have reset IE following the link posted but still no joy. Ahould Affinity not be using the system default browser? Quote Link to comment Share on other sites More sharing options...
GarryP Posted January 6, 2021 Share Posted January 6, 2021 As far as I know, the Help is created using a different piece of software – it’s not ‘part’ of the Affinity software – and the Affinity developers have no way of affecting how it works regarding how it displays the help. If the problem persists you can see the same help file online: https://affinity.help/ (just click on the desired application icon) Quote Link to comment Share on other sites More sharing options...
firstdefence Posted January 6, 2021 Share Posted January 6, 2021 It looks like the CSS stylesheets aren't loading, so what you are seeing is an unstyled layout, a bare bones html page. Might be an idea to clear out the internet caches and temp files and temp files in general: https://wpshout.com/quick-guides/prevent-browser-caching-css-stylesheet-wordpress/ Alfred 1 Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
PhilH Posted January 6, 2021 Author Share Posted January 6, 2021 59 minutes ago, GarryP said: As far as I know, the Help is created using a different piece of software – it’s not ‘part’ of the Affinity software – and the Affinity developers have no way of affecting how it works regarding how it displays the help. If the problem persists you can see the same help file online: https://affinity.help/ (just click on the desired application icon) Yes that works fine, maybe the Afinity Help option should be recoded to show the appropriate page. Quote Link to comment Share on other sites More sharing options...
PhilH Posted January 6, 2021 Author Share Posted January 6, 2021 Perhaps they should bring this in house Quote Link to comment Share on other sites More sharing options...
Alfred Posted January 6, 2021 Share Posted January 6, 2021 17 minutes ago, PhilH said: Yes that works fine, maybe the Afinity Help option should be recoded to show the appropriate page. That would mean we couldn’t view the Help if we were working without Internet access. As @firstdefence has observed, it’s a stylesheet problem. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
PhilH Posted January 6, 2021 Author Share Posted January 6, 2021 11 minutes ago, Alfred said: That would mean we couldn’t view the Help if we were working without Internet access. As @firstdefence has observed, it’s a stylesheet problem. I see what you mean regarding Help file, I take it from your comment that it's embedded in the application. I agree it does seem to be a stylesheet problem. Quote Link to comment Share on other sites More sharing options...
firstdefence Posted January 6, 2021 Share Posted January 6, 2021 Right click the programs icon shortcut and select Open File Location You might have to scroll up to see the folders but one folder will be called PhotoHelp, Designerhelp, Publisherhelp or something like that. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
v_kyr Posted January 6, 2021 Share Posted January 6, 2021 If you have a fast internet connection you can also fetch the whole AD online help (for your localization aka language) via tools like wget and store that locally. Then you can use that locally by opening the index.html file inside your prefered webbrowser. An example wget call to fetch the Designer online help: Quote Fetch recursively the whole English localization of Affinity Designer for offline reading, converting to local links and place everything into a adesigner/ directory, write the processing into a afflog file: > wget --convert-links -nH -Padesigner -r https://affinity.help/designer/English.lproj/index.html -o afflog Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
walt.farrell Posted January 6, 2021 Share Posted January 6, 2021 2 hours ago, v_kyr said: If you have a fast internet connection you can also fetch the whole AD online help (for your localization aka language) via tools like wget and store that locally. Then you can use that locally by opening the index.html file inside your prefered webbrowser. That seems like a complex and unnecessary process. You can already open the builti-in Help in your web browser of choice. On Windows, for example, for Affinity Photo purchased from the Affinity Store, and installed in the standard location, just open file:///C:/Program%20Files/Affinity/Photo/PhotoHelp/Contents/Resources/English.lproj/index.html from your chosen browser and bookmark it. Browse the file system to find the Help for Designer or Publisher or to find the directory for a different language translation. Old Bruce 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
v_kyr Posted January 6, 2021 Share Posted January 6, 2021 34 minutes ago, walt.farrell said: That seems like a complex and unnecessary process. You can already open the builti-in Help in your web browser of choice. It was meant as a workaround if nothing works correctly here for the OP, of course you can just reuse the app embedded help files, as far as the OP can find them on his Win box. Further he can also fix the CSS stylesheets if he wants. - So that's not the overall theme, where there is a will, there is a way! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
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