Overseas Transaction

[Todd S.]

Hi,

Just an idea. On the order form, you should note that the company is located in the UK. Here in America we have to pay additional fees if using a credit card to to make an overseas purchase, that is unless you have a card that waives that fee as I do. I didn't know and used the wrong card to purchase AFP and was hit with the additional fee. Not a big deal, but would of been nice to know beforehand. Just a thought.

Todd

[walt.farrell]

For the cards I've seen, that fee only applies when converting from a foreign currency (e.g., UK pounds) to dollars. If by "America" you mean the US, the Affinity Store for purchases by US customers charges in US dollars, so there should be no conversion fee. And I have never seen one, though my card does have a foreign transaction fee.

So I'm confused by your experience.

[Todd S.]

Yes, you may charge in US dollars but you are located overseas. This is not a conversion fee. It is a foreign transaction fee as you stated above.. Visa and Mastercard add an additional fee called "cross border transaction fee" or something like that,to those transactions. The merchant does not bear the cost of this fee in addition to their regular transaction fees rather the user of the card pays that fee. My CC company shoots me an email telling me what I did... My Amazon Prime CC does not charge me that fee. I guess they eat it or have some sort of deal worked out with their acquiring bank.

Edited December 30, 2020 by Option Whisperer

[emmrecs01]

@Option Whisperer

As @walt.farrell says, for US purchasers, the price is given in dollars and paid in dollars.  There is no foreign transaction fee involved.  I think you need to ask your bank/card issuer why they are charging you an additional fee to buy something in US Dollars.

(I'm in the UK, where the same "foreign transaction fee" is levied if I wish to buy something in US Dollars but pay with GB Pounds.  However, wherever the goods or software may originate, i.e. wherever the "manufacturer" is located, if I pay in GB Pounds I never see any additional transaction fees being added.)

Jeff

[Alfred]

1 hour ago, emmrecs01 said:

(I'm in the UK, where the same "foreign transaction fee" is levied if I wish to buy something in US Dollars but pay with GB Pounds.  However, wherever the goods or software may originate, i.e. wherever the "manufacturer" is located, if I pay in GB Pounds I never see any additional transaction fees being added.)

I’m also in the UK, and my experience is the same. Some websites convert the US dollar price to the customer’s local currency so that they know how much they’re paying, but USD is used for the actual transaction and therefore an additional fee is applied. (The other ‘gotcha’ is that VAT is often added, at the standard UK rate of 20%.)

[walt.farrell]

11 hours ago, Option Whisperer said:

Yes, you may charge in US dollars but you are located overseas.

Just to clarify, "you" must reply to Serif. I'm just a user, like you, located in the US.

Yes, "they" are in the UK. If there are US banks that charge the transaction fee even when the transaction is in US dollars, then I agree with your comment that it would be good for Serif to mention their location somewhere during the checkout process.

[StevenS]

Hi @Option Whisperer,

The below is shown at the bottom of our checkout screen. However, I will pass your feedback along to the web dev team.