Mouse pointer for Pen tool displays shifted using external monitor

[Renaud Denis]

I have a weird issue with Affinity Designer.

The mouse pointer displays heavily shifted to the bottom-right of the actual spot when using the Pen Tool. Of course this makes using the tool a lot harder.

I have recorded two videos to show the issue. The first video is a recording from my phone while creating a bezier curve. The second video was taken at the same time using the screen recorder of my Mac.

Yes, because, funny thing is that on the screen recording, the mouse pointer is at the right place, so I had to make a video with my phone to show that the pointer is actually shifted to the bottom right of the actual spot.

Of course, I'm not experiencing this issue in any other software than Affinity Designer, so I'm assuming the issue comes from Affinity.

I have enabled the grid to make it more easy to see the issue.

I'm on Catalina 10.15.7 on a brand new Macbook Pro 16", using a Benq PD2700U external monitor. Here is how my performance settings are configured:

Important note I've just noticed: the issue with the mouse pointer only occurs on the external monitor, not the built-in retina display of my laptop.

Any help will do.

[Renaud Denis]

Ok, for your information, I solved the problem by disabling "High Dynamic Range" option in the displays settings for my external monitor.

It also disappeared when I switched back to the default resolution (not scaled), while keeping the HDR on.

[Gabe]

Hi @Renaud Denis,

I guess you were using a custom DPI value. Just like Windows, we don't recommend using custom scaling. It may work, it may not work. However, the default values (25% increments from 100% to 400% you find the the dropdown menu) should work just fine. 

[Renaud Denis]

Hi,

Thank you for your message.

I don't mind about it for my current usage, but for the record, I think that the lack of support for DPI settings other than 100% is a pretty serious limitation, and you probably should consider it as such.