Eliezer Sinnai Posted December 25, 2020 Share Posted December 25, 2020 I have a Photo Infiniti version 1.7.2 for Mac. I can't update the version to 1.8 according to your instructions Quote Link to comment Share on other sites More sharing options...
firstdefence Posted December 25, 2020 Share Posted December 25, 2020 Welcome to the forum, a quick note, change your username, emails as a username are not a good thing Elieser Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
walt.farrell Posted December 25, 2020 Share Posted December 25, 2020 3 hours ago, firstdefence said: a quick note, change your username, emails as a username are not a good thing New users cannot change their usernames. A forum administrator, such as @Patrick Connor, will have to do that. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
walt.farrell Posted December 25, 2020 Share Posted December 25, 2020 Welcome to the Serif Affinity forums, eliezer.sinnai. Where did you purchase your copy of Affinit Photo, from Serif directly, or from the Mac App Store? Which instructions are you trying to follow, and what happens when you try? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
Alfred Posted December 25, 2020 Share Posted December 25, 2020 16 minutes ago, walt.farrell said: New users cannot change their usernames. The term ‘new user’ seems to mean different things, depending on the context! You can change your profile picture after three days, but you need to wait for five days to change your username without admin help. In both cases you need to have made at least four forum posts. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.3.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Eliezer Sinnai Posted December 25, 2020 Author Share Posted December 25, 2020 3 hours ago, walt.farrell said: Welcome to the Serif Affinity forums, eliezer.sinnai. Where did you purchase your copy of Affinit Photo, from Serif directly, or from the Mac App Store? Which instructions are you trying to follow, and what happens when you try? I think I bought it from Mac App Store. I''m not convinced Quote Link to comment Share on other sites More sharing options...
Eliezer Sinnai Posted December 25, 2020 Author Share Posted December 25, 2020 It does not automatically update when the computer is turned on and does not appear as an update in a Mac store Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 25, 2020 Share Posted December 25, 2020 If you purchased it from Serif then under the Help Photo menu you'll have a Check for Updates action. If you don't have that, then you purchased from the Mac App Store. If you login to the Mac App Store you should find it in your list of Purchased programs. If you go to the list of Updates that are available, and you don't see it there, you might try doing a Refresh. Or you might try explicitly signing out of the store and signing in again. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
Old Bruce Posted December 26, 2020 Share Posted December 26, 2020 22 hours ago, walt.farrell said: If you purchased it from Serif then under (I think) the Help menu you'll have a Check for Updates action. If you don't have that, then you purchased from the Mac App Store. It is under the Photo menu on Mac OS when purchased from Serif. walt.farrell 1 Quote Mac Pro (Late 2013) Mac OS 12.7.2 Affinity Designer 2.3.1 | Affinity Photo 2.3.1 | Affinity Publisher 2.3.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
RJ604 Posted January 9, 2021 Share Posted January 9, 2021 Hello, I have the same problem. I noticed my Affinity Photo was still running 1.7.x and wasn't updating from the Mac App Store where it was originally purchased. When I go to the App Store, it shows the icon to download and install the app (i.e. not purchase or update). However, when clicking on the install icon, it just spins. No download is started. I have tried restarting the Mac, logging out and back into the App Store, etc. I spent an hour with Apple's online support and they couldn't figure it out. In the end, they said to contact Affinity for help as they said they "did everything they could think of". So where do I go from here? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 9, 2021 Share Posted January 9, 2021 16 minutes ago, RJ604 said: I spent an hour with Apple's online support and they couldn't figure it out. In the end, they said to contact Affinity for help as they said they "did everything they could think of". So where do I go from here? Unfortunately it is entirely in Apple's hands, I think. Their OS, their Store, and their servers are failing to download a program that they sold to you. If they have a record of that sale (which they have in your store account) then they should provide you with the updated program (which they have on their server) or they should refund your purchase price so you can buy directly from Serif. (This is all my opinion, of course.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
R0llr Posted January 14, 2021 Share Posted January 14, 2021 I have the same problem - trying to update from Mac App store but just get a spinning disc. I came here to try and get a download of the update but there doesn't appear to be any way to do that, or to contact support. Is there a support number or chat function for Affinity? Quote Link to comment Share on other sites More sharing options...
John Rostron Posted January 14, 2021 Share Posted January 14, 2021 @R0llr, welcom to the forums. Your problem is with the Mac store, so you need to contact them. Affinity cannot help you on this. John emmrecs01 1 Quote Windows 10, Affinity Photo 1.10.5 Designer 1.10.5 and Publisher 1.10.5 (mainly Photo), now ex-Adobe CC CPU: AMD A6-3670. RAM: 16 GB DDR3 @ 666MHz, Graphics: 2047MB NVIDIA GeForce GT 630 Link to comment Share on other sites More sharing options...
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