gurunath Posted December 16, 2020 Share Posted December 16, 2020 (edited) Hello, I am facing a peculiar issue. I have two windows laptops on which Affinity photo is installed. But only on one of them I get this error when exporting an image after finishing the edit - If I turn the embed metadata option off, then it works. However, on the other laptop there is no such issue. I tried uninstalling and reinstalling affinity photo on the machine, but the issue persists. Incidentally, the machine with this issue is the faster of the two. How can I resolve this? Thanks in advance. Edited December 16, 2020 by gurunath1710@gmail.com Quote Link to comment Share on other sites More sharing options...
Pšenda Posted December 16, 2020 Share Posted December 16, 2020 Maybe you'll find something interesting there. https://www.google.com/search?q=metadata+could+not+be+embedded+site%3Aforum.affinity.serif.com Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
gurunath Posted December 17, 2020 Author Share Posted December 17, 2020 Quote Maybe you'll find something interesting there. https://www.google.com/search?q=metadata+could+not+be+embedded+site%3Aforum.affinity.serif.com Thanks a lot for the reply. The first thread there is exactly what my problem is, but it doesn't seem to have been resolved. Also, moderators have recommended there to start a new thread, so probably it's best that I started this one. Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted December 17, 2020 Staff Share Posted December 17, 2020 Hi @gurunath, Do you get this same error if you try exporting to a different location, like the Desktop? Quote Link to comment Share on other sites More sharing options...
gurunath Posted December 17, 2020 Author Share Posted December 17, 2020 33 minutes ago, stokerg said: Hi @gurunath, Do you get this same error if you try exporting to a different location, like the Desktop? Yes, no matter where I choose to export, it gives the same error. The only way around is to uncheck the embed metadata box, but then I lose the exif. Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted December 17, 2020 Share Posted December 17, 2020 If not confidential you could post the original file here and tell us what edits you made. stokerg 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
Staff stokerg Posted December 17, 2020 Staff Share Posted December 17, 2020 40 minutes ago, gurunath said: The only way around is to uncheck the embed metadata box, but then I lose the exif. There was an issue like this a while back but it was resolved via an update. So it must be something else. As @Joachim_L has suggest, could you attach one of your images or if its private, feel free to upload it to our Dropbox here Also could you see if you have the same issue in the beta from here, which might help point to a possible permissions issue (i'm thinking out loud here, so could be wrong on that) Quote Link to comment Share on other sites More sharing options...
gurunath Posted December 18, 2020 Author Share Posted December 18, 2020 Thanks @Joachim_L and @stokerg By original file, do you mean the RAW file, or a processed .afphoto file? I will try the beta version and see. Quote Link to comment Share on other sites More sharing options...
gurunath Posted December 18, 2020 Author Share Posted December 18, 2020 5 hours ago, gurunath said: I will try the beta version and see. I downloaded the beta, and tried exporting one image that had issue with the regular version. Guess what, something weird is happening in the beta - when I actually click export after making required changes in the export dialog box (viz. pixels, quality etc), the application goes and saves the file as affinity photo file. Here's the exported file, if it's of any use. The file size etc. is that of a jpeg, but the extension is .afphoto, and I can't channge it in the save as dialog box. _GSP0651a.afphoto Quote Link to comment Share on other sites More sharing options...
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