AngelaD. Posted December 14, 2020 Share Posted December 14, 2020 Anyone else in the UK received a copy of Publisher Workbook that is in German? 🙄 I have asked Serif to exchange it for one in English. Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted December 15, 2020 Staff Share Posted December 15, 2020 @AngelaD. If you haven't already, please email affinityorders@serif.com so we can help you with this. Quote Link to comment Share on other sites More sharing options...
DavS Posted December 15, 2020 Share Posted December 15, 2020 Mine was German. They’re sending me another. Quote Link to comment Share on other sites More sharing options...
JohnSinclair Posted December 15, 2020 Share Posted December 15, 2020 I got the German version too today and have just emailed affinityorders@serif.com as suggested above. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 15, 2020 Staff Share Posted December 15, 2020 @DavS & @JohnSinclair Welcome to the Serif Affinity forums  We think this was a single rogue box (seven or 8 books only) and that most have now arrived. Sorry this has happened. @JohnSinclairThe service team on AffinityOrders@Serif.com will contact you shortly kazrbutler 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon  Link to comment Share on other sites More sharing options...
kazrbutler Posted December 17, 2020 Share Posted December 17, 2020 I was hopeful it was only a few copies. The cellophane for mine had 2 barcode labels: one for German editing covered up by a label for the English edition. I reported my copy on receipt, as well as the barcode issue and have already had notification of the replacement. So a short delay before I receive my copy, but I know it will be worth the wait. Quote Link to comment Share on other sites More sharing options...
JohnSinclair Posted December 21, 2020 Share Posted December 21, 2020 On 12/17/2020 at 1:00 PM, kazrbutler said: I was hopeful it was only a few copies. The cellophane for mine had 2 barcode labels: one for German editing covered up by a label for the English edition. I reported my copy on receipt, as well as the barcode issue and have already had notification of the replacement. So a short delay before I receive my copy, but I know it will be worth the wait. That is exactly what happened with me. The replacement arrived today. But unfortunately it was the German version again. Exact same thing with the barcode label too. There may be more than a few  So that's an email off to AffinityOrders@Serif.com to get it sorted again. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 21, 2020 Staff Share Posted December 21, 2020 @JohnSinclair That is astonishing, I am so sorry. I thought we had found all the mislabelled stock. I can see this is being dealt with now by the returns team (again) So sorry. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon  Link to comment Share on other sites More sharing options...
JohnSinclair Posted December 23, 2020 Share Posted December 23, 2020 And.... it's all sorted. The English language version just turned up today. Of course I now have 2 German copies that it's not worth Affinities time/money returning. I wonder if there could be some way to benefit a charity or two by hooking up a couple of German speakers that want them with those books? Â Patrick Connor, ashelia and Alfred 3 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.