File appears to be corrupted and needs to be closed

[SebasDorgelo]

Hi,

This morning I tried opening a file I've been working on in the past days, but Affinity Photo suddenly says "The file appears to be corrupted and needs to be closed" Yesterday evening it was working fine, earlier this morning I also reworked part of the image and all was fine, the file was saved (on a local hard drive) But later this morning (after a restart; I'm on Windows 10, but nothing was wrong, just a minor update and before the update I saved and closed everything) after the update I wanted to continue my work but just couldn't.

I looked for a possible solution, but only encountered people with the same problem, but no solution other than uploading files for you to look at them and hopefully restore them?

I'm not looking forward to doing all this work all over again, so I hope my file can be fixed as well, or that I can do something myself to recover it...?

Best regards,

Sebastiaan. 

[Callum]

Hi SebasDorgelo,

Welcome to the forums

I'm sorry to hear your file has become corrupt unfortunately there isn't much you can do yourself for it, please could you provide a copy of the file so I can log this with our developers in order for the cause of this problem to be investigated further? We should hopefully be able to fix the file in the process.

Thanks

C

[SebasDorgelo]

Hi @Callum,

Thanks for your reply; yes, I could send you the file, but is there a way to do that without making it visible/downloadable for anyone else reading this?

Cheers,

Sebastiaan.

 

[SebasDorgelo]

never mind, found it.  The file is on its way.

[SebasDorgelo]

except I didn't... 😪 it says "@callum cannot receive messages"...

[SebasDorgelo]

But through your profile it did... sorry; I'm a newbie to this...

[Alfred]

40 minutes ago, SebasDorgelo said:

it says "@callum cannot receive messages"...

You can’t attach files to private messages. You’ll need to wait for @Callum to provide a Dropbox link.

[SebasDorgelo]

ah, thanks @Alfred  

[Patrick Connor]

@SebasDorgelo

Has @Callum sorted this for you yet ?

[SebasDorgelo]

12 minutes ago, Patrick Connor said:

@SebasDorgelo

Has @Callum sorted this for you yet ?

Nope, haven't heard from him yet...

[Callum]

Sorry I'm not sure what happened here my account should be able to accept messages as I got one today I apologise for missing your notifications I was off thursday and friday so I am just trying to catch up. I will send you one now.

Thanks

C

[PGB]

hi everyone, I'm also new here and got the same problem, did you find a solution? @Callum @SebasDorgelo

thanks, 

P