Staff DanG Posted December 22, 2020 Staff Share Posted December 22, 2020 Hi @Amateur John, Would you mind getting your crash dump files and uploading them here? Thanks a lot! Link to comment Share on other sites More sharing options...
Amateur John Posted December 22, 2020 Share Posted December 22, 2020 I have sent 2 photo files, 1 designer file, and 2 publisher files. The files which are under 2000 KB are from first attempts. Those over 2000 KB are second attempts Patrick Connor 1 Link to comment Share on other sites More sharing options...
AlainP Posted January 7, 2021 Share Posted January 7, 2021 Affinity Photo for iPad beta 1.9.0.210, installation quick and smooth. Login to my account and download of the brush sets went as quick. Patrick Connor and Tom Lachecki 1 1 -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
walt.farrell Posted January 8, 2021 Share Posted January 8, 2021 There's an issue with asset packs such as the Papers in Daub Watercolors & Washes and the letters in Abstract ABC by Chroma Supply. And possibly others, but those are the two I've played with. If installed via the new My Account processing, the assets show up in Publisher (and Designer and Photo) but they consistently do not work in Publisher. You can drag them to a page, but they show up as empty rectangles. The results are not as consistently bad in Designer and Photo, I think, but I did some of my experimenting before Christmas and didn't keep good notes. Today, at least, they don't work at all when installed via My Account in Publisher (.887, but they also failed in the previous beta). They work perfectly if installed manually. I can supply a copy of the .afassets file with both versions (My Account, and manual install) if you need them, but I'll need a Dropbox link to do so. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff DanG Posted January 8, 2021 Staff Share Posted January 8, 2021 Hi @walt.farrell, Thanks for this. It is actually an issue we're already aware of. If you double click on the asset though you can still place it, it is only the drag + drop method which seems to be affected. walt.farrell 1 Link to comment Share on other sites More sharing options...
walt.farrell Posted January 8, 2021 Share Posted January 8, 2021 2 hours ago, DanG said: If you double click on the asset though you can still place it, it is only the drag + drop method which seems to be affected. I never knew about double-clicking an Asset to Place it. That's very good to know about, and I can confirm it works. Thanks! -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Joachim_L Posted January 12, 2021 Share Posted January 12, 2021 Noticed today, that the RetroSupply Font Collection appears now in My Account inside the application. Nice, but wouldn't it be even nicer, when the fonts get directly downloaded instead of being redirected to the browser resp. to the Serif website resp. logging in and downloading there? ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
Move Along People Posted January 12, 2021 Share Posted January 12, 2021 - Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 18, 2021 Author Staff Share Posted January 18, 2021 On 1/12/2021 at 9:11 AM, Joachim_L said: Noticed today, that the RetroSupply Font Collection appears now in My Account inside the application. Nice, but wouldn't it be even nicer, when the fonts get directly downloaded instead of being redirected to the browser resp. to the Serif website resp. logging in and downloading there? Thanks. We will certainly look into the viability of this in a future update, but 1.9.0 is getting towards release candidate stage now and so last minute changes will need to be be more cautious Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 18, 2021 Author Staff Share Posted January 18, 2021 We have made more of the existing store content available in the My Account option to all beta testers. If you have already bought any of this content (or you have claimed any of the historical free content) that is listed below, then a refresh of your list in "My Account" should ensure it is accessible directly in your beta builds, and offer to install any you have not already installed. Christi‘s Comix Toolbox Dirk Wüstenhagen - Fine Art Texture Collection Eleni Debo Illustration Brush Pack Emblem Graphic & Logo Templates by TheVectorLab Frankentoon - TexturizerPro Brush Pack Free Macro Pack Glitch Effects for Affinity by RetroSupply Co Grade UI Kit Iconic Graphic & Logo Templates by The Vector Lab iOS 11 UI Kit Live Filters Macro Pack Studio Retouch Brush Pack The Shizzle Style and Brush Pack Tom Chalky - Handcrafted Fonts & Textures Uplift - Epic Skies Overlays Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
R C-R Posted January 18, 2021 Share Posted January 18, 2021 Testing Affinity Photo Customer Beta (1.9.0.212 - RC1) for Mac on my iMac running Catalina. When I click on the "My Account" button, nothing happens until I click it a second time, then the "My Account" window opens but it is empty (totally black). FWIW, the "My Account" window works as it should in the the Mac 1.9.0.15 Designer beta. BTW, I used the Auto-update to install this Photo beta over the previous 1.9.0.211 Mac one, if that makes any difference. My Account was working correctly in that older beta as well. Patrick Connor 1 All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
RNKLN Posted January 18, 2021 Share Posted January 18, 2021 34 minutes ago, R C-R said: BTW, I used the Auto-update to install this Photo beta over the previous 1.9.0.211 Mac one, if that makes any difference. My Account was working correctly in that older beta as well. Not sure it makes the difference. For me it was the first beta install and I have the same problem. R C-R 1 Affinity Photo - Affinity Designer - Affinity Publisher | macOS Sonoma (14.2) on 16GB MBP14 2021 with 2.4 versions Link to comment Share on other sites More sharing options...
BeauRX Posted January 18, 2021 Share Posted January 18, 2021 I just tried the My Account feature (build 1.9.0.212 RC1 for macOS) and it only produces a blank dialog. It does not hang, i.e. I can dismiss it by clicking on the red X, but nothing is displayed. Link to comment Share on other sites More sharing options...
walt.farrell Posted January 18, 2021 Share Posted January 18, 2021 3 hours ago, Patrick Connor said: We have made more of the existing store content available in the My Account option to all beta testers. If you have already bought any of this content (or you have claimed any of the historical free content) that is listed below, then a refresh of your list in "My Account" should ensure it is accessible directly in your beta builds, and offer to install any you have not already installed. Christi‘s Comix Toolbox Dirk Wüstenhagen - Fine Art Texture Collection Eleni Debo Illustration Brush Pack Emblem Graphic & Logo Templates by TheVectorLab Frankentoon - TexturizerPro Brush Pack Free Macro Pack Glitch Effects for Affinity by RetroSupply Co Grade UI Kit Iconic Graphic & Logo Templates by The Vector Lab iOS 11 UI Kit Live Filters Macro Pack Studio Retouch Brush Pack The Shizzle Style and Brush Pack Tom Chalky - Handcrafted Fonts & Textures Uplift - Epic Skies Overlays Everything I have looks good to me, Patrick, except: Designer says it downloaded/installed the Free Macro Pack and the Live Filters Macro Pack. Designer always shows Christi's Comix Toolbox with the cloud (download) icon, and claims the brushes were previously installed. Even when downloading them again, the cloud icon remains. Photo and Publisher are fine. Photo downloads but does not install the .afstyles files nor the .afassets file from The Shizzle Style and Brush Pack. Photo shows JR Macros: Channels (not on your list) as available for download, but any attempt to download it ends quickly, with no sign that it was successful (and no error message). -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Joachim_L Posted January 19, 2021 Share Posted January 19, 2021 13 hours ago, Patrick Connor said: We have made more of the existing store content available in the My Account option to all beta testers. If you have already bought any of this content (or you have claimed any of the historical free content) that is listed below, then a refresh of your list in "My Account" should ensure it is accessible directly in your beta builds, and offer to install any you have not already installed. Christi‘s Comix Toolbox Dirk Wüstenhagen - Fine Art Texture Collection Eleni Debo Illustration Brush Pack Emblem Graphic & Logo Templates by TheVectorLab Frankentoon - TexturizerPro Brush Pack Free Macro Pack Glitch Effects for Affinity by RetroSupply Co Grade UI Kit Iconic Graphic & Logo Templates by The Vector Lab iOS 11 UI Kit Live Filters Macro Pack Studio Retouch Brush Pack The Shizzle Style and Brush Pack Tom Chalky - Handcrafted Fonts & Textures Uplift - Epic Skies Overlays The Affinity Legacy brushes do not appear as "purchases". ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
walt.farrell Posted January 19, 2021 Share Posted January 19, 2021 4 hours ago, Joachim_L said: The Affinity Legacy brushes do not appear as "purchases". Which brushes do you mean? The old ones from 1.6 and 1.7, from before the restructuring that took place in 1.7 and 1.8, and which Serif staff have made available via the forums or via the Spotlight article? They would not count as purchased, but it would be an interesting idea to make them available as "free" content so they were easier to acquire. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Joachim_L Posted January 19, 2021 Share Posted January 19, 2021 12 minutes ago, walt.farrell said: They would not count as purchased Serif thinks this was a purchase. walt.farrell 1 ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
AlainP Posted January 19, 2021 Share Posted January 19, 2021 Designer Beta RC ipad. Once I logged in it shows "Registration complete", but the button at the bottom right "Go to My Account" does not work at all. After a few minutes, a window pops up showing that "Affinity Designer Beta" had a problem. Then Designer shuts down. Patrick Connor 1 -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
AlainP Posted January 19, 2021 Share Posted January 19, 2021 See my comment on Logging in here. -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 19, 2021 Author Staff Share Posted January 19, 2021 5 hours ago, Joachim_L said: The Affinity Legacy brushes do not appear as "purchases". You are correct - we are not including legacy packs in the My Account feature. However, they can still be downloaded and installed in the previous way. I have added a list of newly supported downloadable content, but we recognise that it is not exhaustive in terms of what the store shows as "purchases". If you have purchased any of the packs I listed recently, those will now also be offered to you in-app for streaming. Some more content will appear on release, (and some will not be offered to stream into the application at this time). Tom Lachecki and Joachim_L 1 1 Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
AlainP Posted January 19, 2021 Share Posted January 19, 2021 9 minutes ago, AlainP said: Designer Beta RC ipad. Once I logged in it shows "Registration complete", but the button at the bottom right "Go to My Account" does not work at all. After a few minutes, a window pops up showing that "Affinity Designer Beta" had a problem. Then Designer shuts down. Restarted the iPad and it was logged in this time. I logged out and signed in right back. It worked, but when I started downloading some of the free content it froze and after a few minutes the error window popped up again. -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 19, 2021 Author Staff Share Posted January 19, 2021 36 minutes ago, AlainP said: Restarted the iPad and it was logged in this time. I logged out and signed in right back. It worked, but when I started downloading some of the free content it froze and after a few minutes the error window popped up again. and the iPad has lots of free space? Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
AlainP Posted January 19, 2021 Share Posted January 19, 2021 1 minute ago, Patrick Connor said: and the iPad has lots of free space? Yes, over 225 GB of free space. Signing in with both of my Windows version works very well. Sigining in with Photo beta works fine too. Patrick Connor 1 -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
SRL Posted January 19, 2021 Share Posted January 19, 2021 16 hours ago, BeauRX said: I just tried the My Account feature (build 1.9.0.212 RC1 for macOS) and it only produces a blank dialog. It does not hang, i.e. I can dismiss it by clicking on the red X, but nothing is displayed. I have exactly the same problem. Link to comment Share on other sites More sharing options...
Staff Tom Lachecki Posted January 19, 2021 Staff Share Posted January 19, 2021 17 hours ago, BeauRX said: I just tried the My Account feature (build 1.9.0.212 RC1 for macOS) and it only produces a blank dialog. It does not hang, i.e. I can dismiss it by clicking on the red X, but nothing is displayed. Sorry about this - obviously something went awry! it will be fixed in the next build. R C-R 1 Link to comment Share on other sites More sharing options...
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