Not able to purchase Affinity Designer.

[Sethuraman Srinivasan]

Unable to purchase Affinity Designer using Credit Card/Paypal. Please fix it ASAP. 

Edited December 6, 2020 by Sethuraman Srinivasan
Added supporting media

[StevenS]

Hi @Sethuraman Srinivasan, welcome to the Affinity forum.

We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you created your post.

As legally required in the EU, our payment portal uses 3D Secure for all transactions, this is not the case in all other regions so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. As this is not something we have any control over, you will need to discuss this with your bank.

If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

If that still does not work, please contact affinity@serif.com and one of our team can help you place the order.