smedleybutler Posted December 6, 2020 Posted December 6, 2020 Hi, I have a Mac laptop running Catalina 10.15.6 and Affinity 1.8.6 and when I try to open an image the image does not show up in the main window. It does show up in the Navigator thumbnail and all the signals are that the image is loaded into the program but it just is not visible in the main window? Thanks for your help. David Engstrom Quote
PaulEC Posted December 6, 2020 Posted December 6, 2020 It might help to know what type of image you are trying to open, and in which Affinity app. Quote Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Windows 11 Home - Affinity Publisher, Photo & Designer, v2 (As I am a Windows user, any answers/comments I contribute may not apply to Mac or iPad.)
GarryP Posted December 6, 2020 Posted December 6, 2020 It sounds like this could be the same issue which has been reported by others recently, including: https://forum.affinity.serif.com/index.php?/topic/128725-canvas-not-showing/ The issue seems to be occurring only for OS X users but the OS version differs between users. Quote
Dan C Posted December 8, 2020 Posted December 8, 2020 Hi @smedleybutler, Welcome to the forums and I'm sorry to hear you're having trouble! Can you please open your image in Affinity, then take a screenshot and attach this here? Secondly, please open Affinity > Preferences > Performance and provide a screenshot of your settings here also. Many thanks in advance Quote
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