Rocketdrive Posted December 3, 2020 Posted December 3, 2020 Hey there, I have a stubborn file here. It crashes Designer (as well as Publisher) whenever I go into the export dialogue AND choose PDF. The crash happens while the size is being estimated, I can't start the export itself. This is part of the error macOS spits out: Application Specific Information: Assertion failed: (sizeof(unsigned long)==SIZEOF_UNSIGNED_LONG), function pdf_TIFFClientOpen, file /Users/matt/mpriestley/Persona/Libraries/libpdflib/libs/tiff/tif_open.c, line 123. I am on macOS Big Sur 11.0.1, MBA with M1 chip, latest AD store version. Just in case, the same file does NOT crash the windows version of AD. Quote
Staff Sean P Posted December 3, 2020 Staff Posted December 3, 2020 Hi Rocketdrive, Any chance you could attach a copy of the stubborn file please? Without that we won't be able to replicate the crash. Quote
Rocketdrive Posted December 3, 2020 Author Posted December 3, 2020 @Sean P Any way to share it privately? Quote
Staff Sean P Posted December 4, 2020 Staff Posted December 4, 2020 Sure! I've just created a Dropbox link that will allow you to upload it to our internal Dropbox account:https://www.dropbox.com/request/DsSFIKavC2ZAYHWwGSmm Quote
Rocketdrive Posted December 4, 2020 Author Posted December 4, 2020 Thanks @Sean P, I just uploaded the file. In case it has any relevance: the file was originally a PDF exported by Safari to PDF, which I then opened for further editing in Designer. Quote
Rocketdrive Posted December 13, 2020 Author Posted December 13, 2020 @Sean P I hope You got my file. If so, did You find anything? Quote
Staff Sean P Posted December 14, 2020 Staff Posted December 14, 2020 Ahhh apologies for not getting back to you! At the time I received your file I was unable to replicate on either Big Sur or Catalina. In the past week though, we have had a few of these and have found that it is part of the TIF handling on export that is is causing issues for M1 Macs (hence why I wasn't able to reproduce). I was however, able to get a colleague to reproduce it using their M1 Mac. This is now with development to be fixed though. Though I am unable to try it right now, I do wonder if temporarily running the app using Rosetta will allow you to export without it crashing? Failing that you could try rasterising all the (Image) layers inside the app (as they're nearly all TIFs) to convert them to pixel layers. Quote
Rocketdrive Posted December 14, 2020 Author Posted December 14, 2020 Thanks Sean. Not sure how I can run the store version under Rosetta (if at all), but for now my client has decided with a different design, thank god I'll keep in mind that I can rasterize the problematic layers. Thanks! Quote
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