Affinity Photo crashes, latest installer crashes too. Win10

[hwknd]

Affinity Photo won't launch (launches, briefly shows in Task  Manager. then quietly dies).

I figured I'd try to update and see if the latest version works, but the installer does the same thing. Briefly launches, then dies without any error messages.

I do not have any of the listed conflicting software installed, I disabled my antivirus. That didn't work.
The Uninstaller does work fine (meaning I uninstalled and can't check which version I had installed. New installer won't run after uninstall either).

Affinity Designer has the same issue and won't launch either. Installed version for that is 1.7.3.481 on Windows 10 x64

All other software on my PC (that I've tried so far) opens perfectly fine.

 

6c225bb1-655f-4d28-a8bb-dff32b7f52c9.dmp

Edited December 2, 2020 by hwknd
Attached dump file

[Chris B]

Hey hwknd,

Make sure you aren't installing both apps into the same folder as this can cause issues. Also make sure any Windows updates have completed and you've restarted the machine.

Also make sure you're trying to install and run the current versions
https://store.serif.com/en-gb/update/windows/photo/1/
https://store.serif.com/en-gb/update/windows/designer/1/

[hwknd]

I did not change default install locations and both apps ran fine before this - I haven't changed anything.

With the installer, I can't even get to the screen where I can choose the install location.

Windows is fully updated and rebooted. The installer I'm trying is one I downloaded an hour or so ago, Affinity Photo affinity-photo-1.8.5.exe

[Chris B]

Have you tried fully gutting the apps and doing a fresh install? I know it sounds like a pain and you shouldn't have to do it but it's worth a shot. Could you also please try and install the beta and see if you run into the same issue:

https://forum.affinity.serif.com/index.php?/topic/128418-affinity-photo-windows-customer-beta-190864/

Just try the Photo one for now. I'm not suggesting you use and run the beta but if we get the same issue, it might direct us more toward a Windows/software conflict as opposed to an existing installation issue.

[walt.farrell]

If "Windows is fully updated" then possibly it's the issue of the latest Windows updates changing the default display profile to a virtual one?

 

[hwknd]

Walt.Farrell - Bingo! That was the cause, thank you very much!
I wouldn't have found this myself.
Affinity Photo reinstalled, Affinity Designer opens without issue.

Edited December 2, 2020 by hwknd

[walt.farrell]

You're welcome.