hwknd Posted December 2, 2020 Share Posted December 2, 2020 (edited) Affinity Photo won't launch (launches, briefly shows in Task Manager. then quietly dies). I figured I'd try to update and see if the latest version works, but the installer does the same thing. Briefly launches, then dies without any error messages. I do not have any of the listed conflicting software installed, I disabled my antivirus. That didn't work. The Uninstaller does work fine (meaning I uninstalled and can't check which version I had installed. New installer won't run after uninstall either). Affinity Designer has the same issue and won't launch either. Installed version for that is 1.7.3.481 on Windows 10 x64 All other software on my PC (that I've tried so far) opens perfectly fine. 6c225bb1-655f-4d28-a8bb-dff32b7f52c9.dmp Edited December 2, 2020 by hwknd Attached dump file Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 2, 2020 Staff Share Posted December 2, 2020 Hey hwknd, Make sure you aren't installing both apps into the same folder as this can cause issues. Also make sure any Windows updates have completed and you've restarted the machine. Also make sure you're trying to install and run the current versionshttps://store.serif.com/en-gb/update/windows/photo/1/https://store.serif.com/en-gb/update/windows/designer/1/ Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
hwknd Posted December 2, 2020 Author Share Posted December 2, 2020 I did not change default install locations and both apps ran fine before this - I haven't changed anything. With the installer, I can't even get to the screen where I can choose the install location. Windows is fully updated and rebooted. The installer I'm trying is one I downloaded an hour or so ago, Affinity Photo affinity-photo-1.8.5.exe Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 2, 2020 Staff Share Posted December 2, 2020 Have you tried fully gutting the apps and doing a fresh install? I know it sounds like a pain and you shouldn't have to do it but it's worth a shot. Could you also please try and install the beta and see if you run into the same issue: https://forum.affinity.serif.com/index.php?/topic/128418-affinity-photo-windows-customer-beta-190864/ Just try the Photo one for now. I'm not suggesting you use and run the beta but if we get the same issue, it might direct us more toward a Windows/software conflict as opposed to an existing installation issue. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
walt.farrell Posted December 2, 2020 Share Posted December 2, 2020 If "Windows is fully updated" then possibly it's the issue of the latest Windows updates changing the default display profile to a virtual one? Chris B, hwknd and Mark Ingram 1 2 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
hwknd Posted December 2, 2020 Author Share Posted December 2, 2020 (edited) Walt.Farrell - Bingo! That was the cause, thank you very much! I wouldn't have found this myself. Affinity Photo reinstalled, Affinity Designer opens without issue. Edited December 2, 2020 by hwknd Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 2, 2020 Share Posted December 2, 2020 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.