Picts Posted November 30, 2020 Share Posted November 30, 2020 The help page states that a physical copy of the program (Photo) is made available with the shipping costs displayed just before the final step in the purchase. One note in the FAQ page said that the program is sold only as a download. Is this true? And if a physical copy is available, is it advisable to take this option? Are there pros and cons to physical copy vs download. Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted December 1, 2020 Staff Share Posted December 1, 2020 Hi @Picts, welcome to the Affinity forum. Can you please point me to where you are seeing the part about a physical copy of the program being made available as I am unable to find that part on our Help page. Our apps are only available to purchase as digital downloads. All references to physical products that I can see refer to our workbooks. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
walt.farrell Posted December 1, 2020 Share Posted December 1, 2020 50 minutes ago, StevenS said: All references to physical products that I can see refer to our workbooks. And possibly T-Shirts But I think that part of the page could use a bit of clarification about that. StevenS 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Picts Posted December 1, 2020 Author Share Posted December 1, 2020 This is the link https://store.serif.com/en-us/help/ The reference is under Physical Orders near the bottom of the page Physical orders What countries do you ship to? We currently ship to: Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 1, 2020 Share Posted December 1, 2020 52 minutes ago, Picts said: This is the link https://store.serif.com/en-us/help/ The reference is under Physical Orders near the bottom of the page Physical orders What countries do you ship to? We currently ship to: That info is for items that are physical, such as the workbooks and T-shirts. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 1, 2020 Staff Share Posted December 1, 2020 We do not sell the Affinity range as anything other than as a download Yes, as Walt and Steven said that page is referring to anything physical that we sell. Currently that is only physical Workbooks and T-Shirts. I think it is not clear either in the basket or in that help file that the software is not also sold as a physical copy, but to be honest you are one of the first to think that it was, and we have sold over a million copies from our store. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Picts Posted December 1, 2020 Author Share Posted December 1, 2020 I like to be the first. I'm in the digital stone age, remembering when programs came on 10 or more floppy disks. Thank you for your quick replies. I do have one more question. Are replies on the forum ever sent to email addresses or notice that there is a reply? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 1, 2020 Share Posted December 1, 2020 1 hour ago, Picts said: Are replies on the forum ever sent to email addresses or notice that there is a reply? If you have Followed a topic (as you have done for this one) then one of your choices for notification is to send an email when someone has replied to the topic. For example, if you click on Follow at the top of this topic you will see the possible settings: In that dialog, if you click on "Change how the notification is sent" you'll get a set of options covering topics in general: You can also reach those options by editing your account settings and choosing Notification Settings. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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