alimcbklyn Posted November 30, 2020 Share Posted November 30, 2020 Where can I update my mailing address in my Affinity account? I just placed an order and the Affinity system defaulted to an old mailing address. I have already send an email and social media message asking to have it changed or cancelled for that order, but now I need to update my account so that this does not happen again. The Account Details page does not offer this option. Thanks. Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted November 30, 2020 Share Posted November 30, 2020 20 hours ago, alimcbklyn said: Where can I update my mailing address in my Affinity account? I just placed an order and the Affinity system defaulted to an old mailing address. I have already send an email and social media message asking to have it changed or cancelled for that order, but now I need to update my account so that this does not happen again. The Account Details page does not offer this option. Thanks. I did exactly the same thing today with the Publisher Workbook pre-order. I can’t recall it asking a delivery address and previous deliveries had gone to my mother who unfortunately has had to move into a care home. I emailed affinityorders@serif.com with my updated address details. Hope that does the trick.@Adam Quote Affinity Photo, Designer, Publisher 1.10 and 2.5 on macOS 15.0 Beta Sequoia on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.5 on Windows 10 Pro. (revived !) Affinity Photo, Designer, Publisher 2.5 on M1 iPad Pro 11” on iPadOS beta 18(22A5326f) https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ https://www.facebook.com/groups/affinityphotoastrophotography The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
darkwulf11 Posted December 1, 2020 Share Posted December 1, 2020 The same here - I can't find a place to update my address and my Publisher workbook is being shipped to the wrong address. I did send an email to affinityorders@serif.com, which I found in the help section. Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted December 1, 2020 Share Posted December 1, 2020 13 hours ago, darkwulf11 said: The same here - I can't find a place to update my address and my Publisher workbook is being shipped to the wrong address. I did send an email to affinityorders@serif.com, which I found in the help section. Oh crap, now I have a notification mail that it has been dispatched, to the wrong address grrrrrr @Adam Quote Affinity Photo, Designer, Publisher 1.10 and 2.5 on macOS 15.0 Beta Sequoia on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.5 on Windows 10 Pro. (revived !) Affinity Photo, Designer, Publisher 2.5 on M1 iPad Pro 11” on iPadOS beta 18(22A5326f) https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ https://www.facebook.com/groups/affinityphotoastrophotography The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
alimcbklyn Posted December 1, 2020 Author Share Posted December 1, 2020 Hi, all. I also got in touch with them via email about the book order and that is taken care of. But my question is about how my Affinity account had the incorrect address in the first place. I want to change it in my Affinity account so that it doesn't keep happening with every order, but there is no obvious place to do that. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 1, 2020 Share Posted December 1, 2020 29 minutes ago, alimcbklyn said: Hi, all. I also got in touch with them via email about the book order and that is taken care of. But my question is about how my Affinity account had the incorrect address in the first place. I want to change it in my Affinity account so that it doesn't keep happening with every order, but there is no obvious place to do that. I couldn't find a way to do it except during checkout, where there's a shipping address field and a Change button. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
darkwulf11 Posted December 7, 2020 Share Posted December 7, 2020 I never saw an address field. I followed the link to buy the book from email, selected PayPal, got transported to the PayPal site, when I was done I got shipped back to the Affinity site, which showed a completed transaction with the incorrect address (old address). I checked my address on PayPal and it's current - sometimes that address is picked up during the transaction. The latest feedback I have frim Affinity is they were surprised it shipped so fast as a pre-order and could have corrected the address. Since I moved 2300 miles away in September, the rental is still empty, and if they shipped book rate the Post Office won't forward anything but actual first class mail I'm not likely to get it. When they have stock again they said they'd ship another one to the correct address. I'm waiting to see the results. Quote Link to comment Share on other sites More sharing options...
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