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Cannot update to 1.8.5 (was Holger)


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Hi,

on starting Affinity Photo today (using V 1.8.3.641) I got a message that there is an update to V 1.8.5. I downloaded and installed that. After restart I get the update message again. The Program shows still V 1.8.3.641. I did several trys including a restart of Windows. Trying to update to V 1.8.4 did not work. Message was that a newer version is already installed. Nothing helped?!

Setup.log

SetupUI.log

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  • Staff

From the log files the update was successful can you please copy the following command lines into the Run dialogue to uninstall any previous 1.8.3.641 and 1.8.5.703 Affinity Photo installs then run the 1.8.5 installer to do a clean install

msiexec /x {D39FC096-62B2-4F21-BA48-04DAC525F929}

msiexec /x {E0A227B9-8299-48C6-9FB2-71140FEF82B4}

 

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  • 3 weeks later...

I am having a problem installing the 1.8.5 Publisher version. I have Photo and Designer versions 1.8.5 installed with no problem.
Where is the mysterious file it mentions to use with sxstrace? How do you use sxstrace as going by it's command line it just keeps echoing back it's command line options.

I've tried installing from NAS drive and Desktop.

Windows 10 pro

Ryzen 5 3600XT

16 GB RAM.

Thanks.

AffinityPublisherErrorScreenshot 2020-12-21 235603.jpg

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4 hours ago, Biggles007 said:

How do you use sxstrace as going by it's command line it just keeps echoing back it's command line options.

For usage instructions for sxstrace, you can probably do a web search. That dialog is coming from Windows, not from Serif, so Microsoft will supply the documentation.

Or:
 

sxstrace /?

Sometimes reinstalling the Windows .NET framework has helped. Sometimes reinstalling the Windows run-time library for the C compiler has been needed.

Lee's post below has some more pointers.:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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