BarbaraDM Posted November 27, 2020 Share Posted November 27, 2020 Hi there, I purchased Affinity Designer by Serif months ago, and now I would like to install it on another PC. Unfortunately, there is no product key under my Affinity account. I can see only when I bought it and the order number. Could you help me in getting it? Thanks Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted November 28, 2020 Staff Share Posted November 28, 2020 @BarbaraDM If you can email affinity@serif.com we can look into this for you. Quote Link to comment Share on other sites More sharing options...
BarbaraDM Posted December 4, 2020 Author Share Posted December 4, 2020 @SFurniss I sent an email to affinity@serif.com as you suggested, but I did not get any feedback yet. Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted December 4, 2020 Staff Share Posted December 4, 2020 @BarbaraDM I can see my colleague Steven sent you an email on Monday. Have you checked your spam folders? Quote Link to comment Share on other sites More sharing options...
BarbaraDM Posted December 4, 2020 Author Share Posted December 4, 2020 Yes, I checked it and there is nothing in there. Please, could you send it again? Thanks a lot Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted December 4, 2020 Staff Share Posted December 4, 2020 @BarbaraDM I've spoken to Steven and he will resend the email for you now. Quote Link to comment Share on other sites More sharing options...
BarbaraDM Posted December 4, 2020 Author Share Posted December 4, 2020 I did not get anything. Please could you ask your colleague to check if the email address he has is the right one? Thanks Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted December 4, 2020 Staff Share Posted December 4, 2020 I can see that Steven sent an email to the same address you are registered to on here. All I can suggest is to check your spam filters. Quote Link to comment Share on other sites More sharing options...
Alfred Posted December 4, 2020 Share Posted December 4, 2020 On 11/27/2020 at 4:54 PM, BarbaraDM said: Could you help me in getting it? Your product key should be visible in the licence XML file on the PC where the product is currently installed. You can view the contents of the file in any text editor. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Staff StevenS Posted December 4, 2020 Staff Share Posted December 4, 2020 Hi Barbara, It is myself who has been attempting to email you, and I am unsure why it may not be reaching you. I have been replying to the email that you sent to us so it is certainly the correct address. I have searched our customer database using your email address and also your full name and the only order I have been able to locate is the free Affinity Designer trial you downloaded back in June. Given that the trial was the MacOS version, do you think it might be possible that you bought the app from the App Store? If your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
edujosecueto Posted December 5, 2020 Share Posted December 5, 2020 I have a similar problem. I have the proof I just purchased the affinity designer software (charged in the credit card), but I did not receive any type of email confirmation whatsoever, so there is no cd-key. Why is this happening?. I need a refund in case your company screw the payment process Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 5, 2020 Share Posted December 5, 2020 1 hour ago, edujosecueto said: I have a similar problem. I have the proof I just purchased the affinity designer software (charged in the credit card), but I did not receive any type of email confirmation whatsoever, so there is no cd-key. Why is this happening?. I need a refund in case your company screw the payment process Welcome to the Serif Affinity forums. If you purchased directly from Serif then most likely your order did not complete successfully, and your card has not really been charged, though the funds might be held for a few days. For some reason there are a number of customers who have experienced that issue, from what I've read here. I'm sure Serif is working on that If that is the case, then it is best to email Serif at affinity@serif.com to work this out, I think. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
edujosecueto Posted December 5, 2020 Share Posted December 5, 2020 1 hour ago, walt.farrell said: Welcome to the Serif Affinity forums. If you purchased directly from Serif then most likely your order did not complete successfully, and your card has not really been charged, though the funds might be held for a few days. For some reason there are a number of customers who have experienced that issue, from what I've read here. I'm sure Serif is working on that If that is the case, then it is best to email Serif at affinity@serif.com to work this out, I think. Thank you for your reply. I've already contacted them. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 5, 2020 Share Posted December 5, 2020 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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