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yeshe

Move Tool freeze

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I'm in the habit (since many years) of using the space bar when I pan or move around the image. But in Affinity Designer the screen freezes and the little hand-symbol stays in a ”closed-fist mode”. If I try some additional clicking the whole software crashes and it even closes down the Mac OS and I'm brought back to the login window of Mac OS X star-up. My hope and wish is that this bug is removed at the next upgrade.

 

I'm on a Mac Pro, Quad-core Xeon, 32 GB 1066 MHz DDR3 ECC, ATI Radeon HD 5770 1024 MB, Mac OS X 10.10.5 on a Kingston SSD 256 Gb (on PCI-express card), additional 10 Tb of internal storage on 5 SATA bays, original Apple USB keyboard and Magic Mouse is used.

 

Thanks

 

/yeshe

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Hi yeshe

 

I'm not seeing this I'm afraid, sounds like it could be having to think about the re-draw for the objects. What type of content on screen do you have when this occurs. Is it a simple file or a large complex one? If you are able to provide a sample file where this happens that would be great

 

Cheers


Serif Europe Ltd - Check the latest news at www.affinity.serif.com

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Hi Cris!

Yes, to me it seems to be connected to a re-draw process too. If I just let go of the cursor for about 10-15 sec it releases itself. But, on occasion, it crashes instead and I'm brought back to the login window of the startup process of Mac OS. It happens even when I deliberately pick the hand-tool in the toolbox (instead of using the space-bar).

The document I'm working on contains a mixture of pixel and vector layers. All in all, about 75 layers. Image size: 4383 × 3103px

Having worked for years in Adobe Illustrator and Photoshop I'm not used to this and it is a real nuisance, to say the least! I hope you can fix it because there are so many other things about your software that I truly like and I'm hoping to say good-by to Adobe as soon as possible.

 

Thanks

 

/yeshe

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HI Chris, I had 3 files open, but they are small and simple shapes, consisting of a couple of outlined fonts for creating a logo.

[EDIT] I was using fullscreen mode at the time of the freeze

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I'm having the exact same problem. It's unpredictable and has happened many, many times for me on many different files. I thought maybe it was due to large or complex files but I've had it happen even on 1000x1000 px files with only 1 or 2 layers. Then I thought maybe I had too many other apps open so I tried closing other apps. No difference. I'm led to think it's a bug because Affinity Photo has been able to speedily process much more complicated commands without hiccup.

 

My usual method of combatting this problem is to immediately stop moving my curser, clicking buttons etc., and just be motionless. Typically it takes 5-10 seconds for AP to recoup and be back to normal. If I try to click or do anything during the freeze I will likely get a complete crash. Super annoying. A fix would be hugely appreciated.

 

Macbook mid 2010

Mac OS 10.13.3

Affinity Photo 1.6.7

Planar PX 1910M 1280x1024 monitor

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On 5/11/2018 at 1:27 AM, MEB said:

Hi Traveler,

Do you have any third party menu utilities running that may be interfering with the shortcuts? If you create a new user account and run Affinity there does this still happens for you there?

Thank you for the response, MEB. I followed your suggestion and was unable to replicate the issue on a new user account. Now I have to try to zero in on possible menu utility culprits. I'm suspicious of my Colormunki Display ambient light sensor but I still have to test to confirm.

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