Affinity designer empty screen without tools

[George14]

Hello, I updated the affinity designer to 1.8.6. and each time I turn on the program, an empty white paper window opens without a tool. I tried uninstalling and installing affinity desginer but it didn't help. I have a Macbook Pro 2020 with an Intel processor and the mac OS is Bigsur. Please help

[GarryP]

Welcome to the forums @George14
Try pressing the TAB key to see if everything comes back.
One thing that I’m curious about is that, when I start Designer, I don’t automatically get an open document as you seem to have.
How do you start Designer?

[George14]

10 minutes ago, GarryP said:

Welcome to the forums @George14
Try pressing the TAB key to see if everything comes back.
One thing that I’m curious about is that, when I start Designer, I don’t automatically get an open document as you seem to have.
How do you start Designer?

I tried to press TAB but it didn't help. Yes, I described it incorrectly, I turn on the designer, choose a format such as A4, and then I see an empty window without a tool with white paper.

 

[George14]

13 minutes ago, BofG said:

I'm probably talking nonsense, but on Windows you can get a "tool-less" view by pressing tab.

I think holding ctrl whilst starting the program will give you an option to reset it which might help.

Unfortunately, I tried it and it didn't help either

[GarryP]

You should see the Tools and other UI elements as soon as you open the application (unless you, or something, have switched them off).
Have a look in the “View → Studio” menu and see if “Show Left Studio” and “Show Right Studio” are both ticked. If not, tick them both.
If that doesn’t work can you give us a screen-shot showing your “View → Studio” menu open so we can see how things are?
My attached image shows what we are looking for (red dots particularly).

[Alfred]

17 minutes ago, George14 said:

Unfortunately, I tried it and it didn't help either

Do you mean you got the ‘Clear User Data’ option but pressing ‘Clear’ didn’t help, or you didn’t see the dialog at all? If the latter, you need to use Launchpad: open Launchpad and launch the app by holding down the Ctrl key and clicking once on the Designer icon, making sure that you keep the Ctrl key held down until the dialog appears.

[George14]

Fixed, I uninstalled the application and deleted all its data from the finder and reinstalled and the tools are back. Unfortunately, the application settings are gone, but it doesn't matter if I set them again.
Thanks to everyone for the help!