jlkrausdesign Posted November 23, 2020 Share Posted November 23, 2020 Hi, I am posting this on behalf of my father, who I referred Affinity Photo to, he used to work with Photoshop professionally back in the day before he retired. I was in the other room when I didn't check to see if he entered the information correctly, and after looking for his confirmation in the email, I didn't see it, and then looked on the purchase page, and he double tapped an a. I am wondering if you can fix the email that's associated with the purchase. He's excited to use the program, after I've been using it myself for almost a full year. Thank you! Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted November 24, 2020 Staff Share Posted November 24, 2020 @jlkrausdesignFor security reasons the email address you use when you place your order is permanently linked to the license this can never be changed. The only time you will need to enter this though is when you install the software. You can however change the email address you use to sign into your Affinity Store account. Sign into your Affinity Store account by clicking here. https://store.serif.com/sign-in/ From the Affinity Account page click Account Details. In the Personal Details section enter your new email address and press Update Details. You should receive the message "Your details were updated". You can now log into the Affinity Store with your updated email address. Quote Link to comment Share on other sites More sharing options...
carl123 Posted November 24, 2020 Share Posted November 24, 2020 Alternatively, cancel the order within 14 days for a full, no questions asked, refund Then repurchase using the correct email details. Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
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