Jump to content
harel

affinty photo crash my pc

Recommended Posts

ok so the program work fine but after few min or even 1 second later affinity crashes my pc for no reason.

my pc is a 2060 oc pro from gigabyte and r5 3600 b550m aouros pro  none of them are overheating or defective no other program crashes my pc idk what happens pls help

Share this post


Link to post
Share on other sites

Hi,

hard to tell why, without any further informations like Win app specific crash reports and system logs etc. which may lead to the possible reason.


☛ Affinity Designer 1.8.4 ◆ Affinity Photo 1.8.4 ◆ OSX El Capitan

Share this post


Link to post
Share on other sites

Hi Harel

as V_kyr said we are going to need alot more information to look into this. Please could you start by telling me which version of Windows you are on and which version of the app you are using? You say "even 1 second later affinity crashes my pc for no reason." What operations are you performing in the app when this typically happens?  Please could you provide a copy of the latest crash report found here?

%AppData%\Affinity\Photo\1.0\CrashReports

 

Thanks

C


Please tag me using @ in your reply so I can be sure to respond ASAP.

Share this post


Link to post
Share on other sites

Also, do you mean that "Affinity crashes" or your complete PC crashes (for example, a Blue Screen of Death)? If it's the complete PC, what exactly is the failure that Windows displays?


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.903 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.903 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.902 Beta.

Share this post


Link to post
Share on other sites
9 hours ago, walt.farrell said:

Also, do you mean that "Affinity crashes" or your complete PC crashes (for example, a Blue Screen of Death)? If it's the complete PC, what exactly is the failure that Windows displays?

worsh then blue screen of death...completely crashes the pc like not even shutdown screen...the pc is then completely off and I need to push the power button on the case.

Share this post


Link to post
Share on other sites
26 minutes ago, harel said:

worsh then blue screen of death...completely crashes the pc like not even shutdown screen...the pc is then completely off and I need to push the power button on the case.

Interesting.

That kind of failure (in my experience) is usually due to either a Windows system error, a driver error, or (most often, for me) a hardware error such as memory that is beginning to fail or something that is overheating perhaps due to a fan failure.

It's not something that an application such as one of the Affinity applications can cause.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.903 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.903 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.902 Beta.

Share this post


Link to post
Share on other sites
5 hours ago, walt.farrell said:

Interesting.

That kind of failure (in my experience) is usually due to either a Windows system error, a driver error, or (most often, for me) a hardware error such as memory that is beginning to fail or something that is overheating perhaps due to a fan failure.

It's not something that an application such as one of the Affinity applications can cause.

what kind of windows error ? is there a way to cheek ? what drivers and how to cheek ram failure?

Share this post


Link to post
Share on other sites
18 hours ago, Callum said:

Hi Harel

as V_kyr said we are going to need alot more information to look into this. Please could you start by telling me which version of Windows you are on and which version of the app you are using? You say "even 1 second later affinity crashes my pc for no reason." What operations are you performing in the app when this typically happens?  Please could you provide a copy of the latest crash report found here?

%AppData%\Affinity\Photo\1.0\CrashReports

 

Thanks

C

editing photos. and there are no reports in the -

%AppData%\Affinity\Photo\1.0\CrashReports

Share this post


Link to post
Share on other sites
On 11/23/2020 at 1:23 PM, v_kyr said:

Hi,

hard to tell why, without any further informations like Win app specific crash reports and system logs etc. which may lead to the possible reason.

where are crash reports because the one in affinity photo does not show any crash reports and where can i find system logs? what either then that?

Share this post


Link to post
Share on other sites
The Event Viewer is a tool in Windows that displays detailed information about significant events on your computer.  Examples of these are programs that don't start as expected, or automatically downloaded updates.  Event Viewer is especially useful for troubleshooting Windows and application errors.

Event Viewer displays these types of events:

  • Error: A significant problem, such as loss of data or loss of functionality. For example, if a service fails to load during startup, an error will be logged.
  • Warning: An event that is not necessarily significant, but may indicate a possible future problem. For example, when disk space is low, a warning will be logged.
  • Information: An event that describes the successful operation of an application, driver, or service. For example, when a network driver loads successfully, an Information event will be logged.
  • Success Audit: An audited security access attempt that succeeds. For example, a user's successful attempt to log on to the system will be logged as a Success Audit event.
  • Failure Audit: An audited security access attempt that fails. For example, if a user tries to access a network drive and fails, the attempt will be logged as a Failure Audit event.

The Event Log service starts automatically when you start Windows. Application and System logs can be viewed by all users, but Security logs are accessible only to administrators. Using the event logs in Event Viewer, you can gather information about hardware, software, and system problems and monitor Windows security events.

To access the Event Viewer in Windows 8.1, Windows 10, and Server 2012 R2:

  1. Right click on the Start button and select Control Panel > System & Security and double-click Administrative tools
  2. Double-click Event Viewer
  3. Select the type of logs that you wish to review (ex: Application, System)
     
NOTE: To access the Application Logs once in Event Viewer, go to Windows Logs > Application, for shutdown errors refer to Application and System logs.
 ---------------------------------------------------
See also:

☛ Affinity Designer 1.8.4 ◆ Affinity Photo 1.8.4 ◆ OSX El Capitan

Share this post


Link to post
Share on other sites
3 minutes ago, v_kyr said:
The Event Viewer is a tool in Windows that displays detailed information about significant events on your computer.  Examples of these are programs that don't start as expected, or automatically downloaded updates.  Event Viewer is especially useful for troubleshooting Windows and application errors.

Event Viewer displays these types of events:

  • Error: A significant problem, such as loss of data or loss of functionality. For example, if a service fails to load during startup, an error will be logged.
  • Warning: An event that is not necessarily significant, but may indicate a possible future problem. For example, when disk space is low, a warning will be logged.
  • Information: An event that describes the successful operation of an application, driver, or service. For example, when a network driver loads successfully, an Information event will be logged.
  • Success Audit: An audited security access attempt that succeeds. For example, a user's successful attempt to log on to the system will be logged as a Success Audit event.
  • Failure Audit: An audited security access attempt that fails. For example, if a user tries to access a network drive and fails, the attempt will be logged as a Failure Audit event.

The Event Log service starts automatically when you start Windows. Application and System logs can be viewed by all users, but Security logs are accessible only to administrators. Using the event logs in Event Viewer, you can gather information about hardware, software, and system problems and monitor Windows security events.

To access the Event Viewer in Windows 8.1, Windows 10, and Server 2012 R2:

  1. Right click on the Start button and select Control Panel > System & Security and double-click Administrative tools
  2. Double-click Event Viewer
  3. Select the type of logs that you wish to review (ex: Application, System)
     
NOTE: To access the Application Logs once in Event Viewer, go to Windows Logs > Application, for shutdown errors refer to Application and System logs.
 ---------------------------------------------------
See also:

I will look into that thank you 

 

Share this post


Link to post
Share on other sites
1 hour ago, v_kyr said:
The Event Viewer is a tool in Windows that displays detailed information about significant events on your computer.  Examples of these are programs that don't start as expected, or automatically downloaded updates.  Event Viewer is especially useful for troubleshooting Windows and application errors.

Event Viewer displays these types of events:

  • Error: A significant problem, such as loss of data or loss of functionality. For example, if a service fails to load during startup, an error will be logged.
  • Warning: An event that is not necessarily significant, but may indicate a possible future problem. For example, when disk space is low, a warning will be logged.
  • Information: An event that describes the successful operation of an application, driver, or service. For example, when a network driver loads successfully, an Information event will be logged.
  • Success Audit: An audited security access attempt that succeeds. For example, a user's successful attempt to log on to the system will be logged as a Success Audit event.
  • Failure Audit: An audited security access attempt that fails. For example, if a user tries to access a network drive and fails, the attempt will be logged as a Failure Audit event.

The Event Log service starts automatically when you start Windows. Application and System logs can be viewed by all users, but Security logs are accessible only to administrators. Using the event logs in Event Viewer, you can gather information about hardware, software, and system problems and monitor Windows security events.

To access the Event Viewer in Windows 8.1, Windows 10, and Server 2012 R2:

  1. Right click on the Start button and select Control Panel > System & Security and double-click Administrative tools
  2. Double-click Event Viewer
  3. Select the type of logs that you wish to review (ex: Application, System)
     
NOTE: To access the Application Logs once in Event Viewer, go to Windows Logs > Application, for shutdown errors refer to Application and System logs.
 ---------------------------------------------------
See also:

there are ton of warning and errors...

]

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.