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Hi,

After a most unfortunate disc crash, i am trying te reinstall affinity photo. When I try to download the program from my account again, I receive a link to install an update instead of the original program. As the program is obviously missing, using this update leads to an fail message "invalid path".  How can obtain the program once again?

Grtz,

EHU

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Welcome to the Serif Affinity forums.

What OS do you run? I'm guessing that it's some flavor of MacOS, as Serif only provides partial updates for Mac, not Windows.

In that case, you could try downloading from https://affinity.store/update/macos/photo/1


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.864 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.864 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.863 Beta.

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Hi Walt,

Well, let me surprise you with the fact that my PC is running on Windows 10. I got the original download straight from the Serif.com store in 2017, just as the subsequent updates and some add-ons (brushes and such). So, no Windows store or any other reseller involved.

Grtz,

EHU

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Try this:
* Login to the Serif website;
* Open the hamburger menu (top right);
* Click on “My Account” (on the left);
* Click on “Downloads & product keys”;
* Scroll down to where you purchased your application and there should be a blue “Download” button;
* Press the “Download” button and install.

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2 hours ago, EHU said:

Well, let me surprise you with the fact that my PC is running on Windows 10.

In that case, whatever you have downloaded from your account is a full install, not merely an update. And that should not be the source of your problem.

It sounds as though your Windows Registry is messed up, as it apparently has some information, somehow, about an install of your application that is not correct. You might try the Microsoft Uninstall Troubleshooter, as mentioned in the FAQ, to see if that helps:

 


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.864 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.864 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.863 Beta.

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Hi Walt,

Thanks for putting me on the right track!

Off course, as the actual program disappeared form my computer, the references to it in my registry were still there. Should have known better😴. After running an uninstaller , alle remnants of the program were gone and reinstalling went just fine! Thanks again, much obliged!

@ GarryP: That's how tried it in the first place, but 'leftovers' in my registry let the installer to believe i needed a mere update. Fixed it. Thanks anyway!

Grtz,

EHU

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Glad it worked, EHU.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.864 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.864 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.863 Beta.

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