Every light color I print are GREEN😢

[Felice]

Hello. I am so depressed right now I have a lot of orders and I used Affinity Design for my sublimation. Well everything I print Gold,Tan,Pink, or any light color when I print it and press it, it so lime green or green. I don’t know what happened. I never changed my settings since I been using it which is in February 2020. I’m not a pro at all.. but I want my colors to pop back like they where. What caused this to happened please please I need your help. Thank you so much😢😢 I was making the last photo at the bottom with the same colors and as you can see I got all green 😢 again HELP PLEASE AND THANK YOU SO MUCH.

[firstdefence]

We need to know what the settings are. 

1. What colour profile is being used with these documents? 
2. What colour profile is the printer settings showing?
3. Have you checked your printer to make sure all the colours are printing?
4. Have you changed cartridges recently or are you using a continuous ink system?
5. What is your printer model
6. Can you upload a file you are having problems with so we can take a look at it?

[Felice]

3 hours ago, BofG said:

If you have genuinely not changed anything on your software, then it's likely a hardware issue. I'd say it looks like maybe your magenta channel not firing. Have you run a nozzle check?

Yes I did like 7 nozzle checks I will look to see if it’s being used cause the blue the black do good but the yellow will turn a little green also 

 

4 hours ago, firstdefence said:

We need to know what the settings are. 

1. What colour profile is being used with these documents? 
2. What colour profile is the printer settings showing?
3. Have you checked your printer to make sure all the colours are printing?
4. Have you changed cartridges recently or are you using a continuous ink system?
5. What is your printer model
6. Can you upload a file you are having problems with so we can take a look at it?

 I’m new😞 I don’t know what a colour profile is.. I have not changed the cartridges out at all my printer is a Epson Worforce Wf-7720 and where do I send the file. When I tried to it told me it was to large and it needs to be 25mb

[lepr]

9 minutes ago, Felice said:

I’m new😞 I don’t know what a colour profile is.. I have not changed the cartridges out at all my printer is a Epson Worforce Wf-7720 and where do I send the file. When I tried to it told me it was to large and it needs to be 25mb

Create a new empty document as if you were about to make one of your designs that you print.  Add nothing more than a small yellow or gold rectangle to the document. Print it. If the print has the greenish problem, attach the simple document to a forum message.

[Felice]

5 hours ago, BofG said:

If you have genuinely not changed anything on your software, then it's likely a hardware issue. I'd say it looks like maybe your magenta channel not firing. Have you run a nozzle check?

How do I fix that, I printed an image and it was magenta only and when I pressed it it was lavender... so it’s definitely the magenta do you know what I need to do now... I have a Epson WF-7720😩Thank you so much 

Edited November 21, 2020 by Felice
I needed to add something I just discovered

[Felice]

41 minutes ago, anon2 said:

Create a new empty document as if you were about to make one of your designs that you print.  Add nothing more than a small yellow or gold rectangle to the document. Print it. If the print has the greenish problem, attach the simple document to a forum message.

I think I just did this before I read this but I did a small Magenta only square and i printed it and when I pressed it it was lavender 😩 but I’m gone do this too and send it to you. Thank you so much...

[Felice]

2 hours ago, BofG said:

Do this:

https://files.support.epson.com/docid/cpd5/cpd53888/source/printers/source/ink_functions/tasks/wf7710_7720/checking_nozzles_lcd_wf7710_7720.html

Take a photo of what comes out and post it here.

Check this out☺️ I did another nozzle head cleaning and after it was done it said it does recognize the magenta in cartridge it has never said that and that’s the color that someone suggested that was not reading and that it’s not firing up... now that it’s showing this what do you suggest I do now... what steps should I take and thank you so much for the link☺️☺️

Edited November 21, 2020 by Felice
Forgot the picture 🤦🏾‍♀️☺️

[firstdefence]

Sometimes simply removing the magenta cartridge and refitting it works and possibly cleaning the contacts (the gold bit at the front) with an eraser can help or replace the magenta cartridge.

Are these genuine or compatible cartridges?
There can be a wide range of quality from good to very poor in the compatibles market.

[Felice]

12 minutes ago, firstdefence said:

Sometimes simply removing the magenta cartridge and refitting it works and possibly cleaning the contacts (the gold bit at the front) with an eraser can help or replace the magenta cartridge.

I did not notice that I had been getting green design and that the magenta was not spitting ink out but this has been printing green for a week and a half and it just hit me when someone said it was the magenta but since I noticed that I have refilled all colors and replaced them. I don’t understand. But I have not taken it out replaced it and it has read it now and I’m doing another nozzle cleaning. I’m going to see can I buy more cartridges also... 

[firstdefence]

Printing and printers, the stuff of nightmares and top popping stress levels lol! 

[Felice]

1 hour ago, firstdefence said:

Printing and printers, the stuff of nightmares and top popping stress levels lol! 

You said a mouth full 😂😂

[Felice]

1 hour ago, BofG said:

Nozzle checks look fine, which is good news. So it's either genuinely out of magenta, or as @firstdefence said it's a bad contact with the cartridge chip. Try refitting it and see.

Ok let me try that it’s not out of Magenta so it may be the bad contact... what about that deal with the eraser 

Edited November 21, 2020 by Felice

[lepr]

20 minutes ago, Felice said:

Ok let me try that it’s not out of Magenta so it may be the bad contact... what about that deal with the eraser 

Is there a problem if you print something from another app?

If not, you could try exporting a file from Affinity and then use another app to print that file.

[firstdefence]

The eraser is just a way to clean the electrical contacts, sometimes they can get grease i.e. fingerprints or dust or ink on them and a light rub over with a standard eraser will clean them so that they make good contact with the contacts in the printer.

[Felice]

1 hour ago, anon2 said:

Is there a problem if you print something from another app?

If not, you could try exporting a file from Affinity and then use another app to print that file.

Ok let me try to use another app

[Felice]

34 minutes ago, Felice said:

Ok let me try to use another app

Ok I printed from Silhouette Designs and I got the same colors 

[Felice]

Just now, Felice said:

Ok I printed from Silhouette Designs and I got the same colors 

Ok this is what I notice it’s the printer I think because the gold is still lime green and the dark red is basically black. I printed this image 7 times and it supposed to have been gold and red but it’s lime green instead of gold and the gold on the red ornament is lime green also.. 

[HANDJOJO]

Probably your printer have a bad Print Head, once of the print head has struggle to print it, try to head cleaner, if still struggle to smooth print you can contact the service provider to consult it.

Regards,