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sightreading

Can’t communicate with helper application. Unable to load fonts

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I have been trying to load a few new fonts to Affinity Designer on my iPad Pro.  When I select the fonts and then press open I get a message saying.  Can’t communicate with helper application. I have tried quitting and resetting but get the same message every time.  I don’t know what helper application the message refers to.  Any suggestions. I’d really like to use more fonts.

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Have you tried hard resetting on the iPad? If not, hold the power off button down till you get the slider to power off. Slide to power off and reboot. Fixes a lot of issues.


IPad Pro 10.5/512GB   lpadOS 14.4 Apple Pencil (1st gen), Affinity Photo 1.9.0.218,  Affinity Photo beta1.9, Affinity Design 1.9.3, Affinity Designer beta 1.9.20, still waiting for Publisher for iPad

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@sightreading Can you let me know the model of iPad Pro you have and the version of iPadOS it's running and the version of Affinity Designer. What type of font is it and where it's being imported from as I've just imported a .TTF font from iCloud into Designer 1.8.6.1 on an iPad Pro 12.9 (4th Gen) running iPadOS 14.2 without any issues.

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Thanks. I have a 2nd gen iPad Pro 12.9 A1670 using IOS 14.1. Affinity Designer 1.8.6.1. 

I have attempted to import both TTF and OTF (separately) from iCloud. Each time I get the same message. I have also attempted importing from my iPad with the same results.

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