wayne.tripp Posted November 12, 2020 Posted November 12, 2020 I was using Designer perfectly fine for months. Today, I installed the Trial version of Photo. Now, neither program will load any image of any type. I get a Not Responding and then the program crashes. I removed both pieces of software (multiple times), rebooted my PC, and even deleted all traces of the Affinity directories in Appdata under Users and Programdata off the root of C:. Nothing works. I am able to use IrfanView and the built-in image programs that come with Windows 10. Help?! Wayne Tripp Quote
Staff Callum Posted November 13, 2020 Staff Posted November 13, 2020 Hi Wayne, Welcome to the forums:) Please could you try opening one of the apps with the CTRL key held down and when the reset menu appears hit select all and then clear. If this doesnt solve your issue please could you navigate to the below file path and provide a copy of the latest crash log. %AppData%\Affinity\Designer\1.0\CrashReports Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
wayne.tripp Posted November 13, 2020 Author Posted November 13, 2020 @Callum That did the trick! Thank you so much!! Wayne Quote
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