hanif al hafizh Posted November 10, 2020 Posted November 10, 2020 Why does this happen? I'm trying to use my visa card. Could you help me fix this issue? Thanks in advance. Quote
Staff SFurniss Posted November 10, 2020 Staff Posted November 10, 2020 @hanif al hafizh It sounds like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. Before trying again you may wish to check your browser is up to date If you would like us to manually place an order for you please email affinity@serif.com Quote
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