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Posted

Hi, I have been slowly working on a restoration for the last two months on a separate pixel layer with no problems until today. After reopening I was met with the warning that it was an unsupported file type. I wasn't able to open my back-up copy either. PS CS6 was able to open the file but it was flattened of course. Could this possibly be a hardware issue, my current desktop does not have a graphics card. The file size is 13099 x 9362 coming in at 2.46GB. Regards,

Dave

 

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Posted

Hi David,

Welcome to the forums

There isn't a hard size limit you should have been able to open your backup were they both stored on the same cloud drive or USB stick?

Thanks

C

Please tag me using @ in your reply so I can be sure to respond ASAP.

Posted
16 hours ago, David Good said:

PS CS6 was able to open the file but it was flattened of course.

Out of curiosity: Are you "saving" your work by Exporting a .tiff with the "Save Affinity Layers" option selected? If so, that might be relevant for @Callum to consider.

And, for future situations, perhaps Saving in the native file format (.afphoto) would be safer? Or, perhaps saving both as .afphoto and exporting as .tiff?

-- Walt
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