David Good Posted November 9, 2020 Posted November 9, 2020 Hi, I have been slowly working on a restoration for the last two months on a separate pixel layer with no problems until today. After reopening I was met with the warning that it was an unsupported file type. I wasn't able to open my back-up copy either. PS CS6 was able to open the file but it was flattened of course. Could this possibly be a hardware issue, my current desktop does not have a graphics card. The file size is 13099 x 9362 coming in at 2.46GB. Regards, Dave Quote
Staff Callum Posted November 10, 2020 Staff Posted November 10, 2020 Hi David, Welcome to the forums There isn't a hard size limit you should have been able to open your backup were they both stored on the same cloud drive or USB stick? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
walt.farrell Posted November 10, 2020 Posted November 10, 2020 16 hours ago, David Good said: PS CS6 was able to open the file but it was flattened of course. Out of curiosity: Are you "saving" your work by Exporting a .tiff with the "Save Affinity Layers" option selected? If so, that might be relevant for @Callum to consider. And, for future situations, perhaps Saving in the native file format (.afphoto) would be safer? Or, perhaps saving both as .afphoto and exporting as .tiff? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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